Service Advisor | Prestige Brand | 36K OTE

Hawk Hiring LTD; Tonbridge; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Uncapped OTE / Commission

33 days annual leave + birthday day

Salary Sacrifice for new car

Job summary

Top Brand is seeking an experienced Service Advisor to join our busy workshop, acting as the hub between luxury vehicle owners and master technicians. You will manage the customer journey from check-in to handover, and actively drive aftersales revenue through eVHC and service plan upgrades.

You will work Monday to Friday in a structured 40-hour week, with 33 days of annual leave (including bank holidays) and an extra paid day off for your birthday.

Qualifications

• Experience as Automotive Service Advisor or similar in a franchised main dealer or busy independent garage.
• Proven ability to meet KPIs and upsell aftersales products/services in a fast-paced environment.

Responsibilities

• Deliver a 5-star, seamless check-in and handover experience, advising on manufacturer recommendations and maintenance.
• Upsell service plans, accessories, and aftercare products to drive revenue.
• Collaborate daily with master technicians to ensure accurate repairs and keep customers updated.
• Schedule appointments, manage courtesy car fleets and service administration platforms.

Skills

Communication skills

Upselling

Digital literacy

Customer service experience

Tools

Kerridge

Keyloop

RTC

Job description

Service Advisor | Top Brand

Pay & Benefits

• Salary: £30,000 basic per annum + Uncapped OTE / Commission
• Hours: Monday to Friday, daytime shifts + rota options (40 hours per week)
• Holiday: 33 days annual leave (including bank holidays) PLUS an extra paid day off for your Birthday!
• Financial & Lifestyle Perks:
  • New vehicle Salary Sacrifice scheme (drive a brand-new car for less)
  • Industry-leading family leave policies (maternity/paternity support)
  • High-street retail discounts & employee aftersales/servicing offers
  • Paid annual volunteering day to support a charity of your choice
  • Cycle to Work scheme & internal employee referral reward program
  • Company pension scheme & life assurance cover
  • Free, secure on-site parking
• Career Development: Tailored manufacturer training pathways, luxury brand certifications, and clear internal progression opportunities across multi-site groups.

About Us

We are a leading, high-profile franchised main dealer operating in the local area, representing some of the world's most prestigious luxury automotive brands. Famous for our modern, state-of-the-art aftersales facilities, zero-corporate-pressure team culture, and industry-leading employee retention, we take pride in delivering 5-star customer experiences while giving our staff the exact tools, support, and recognition they need to thrive.

Role Overview

Seeking an experienced Service Advisor / Aftersales Consultant / Customer Care Specialist to join our busy workshop team. As the vital hub between our luxury vehicle owners and our master technicians, you will manage the customer journey from check-in to handover while actively driving aftersales revenue through Electronic Vehicle Health Checks (eVHC), service plan upgrades, and tailored vehicle safety solutions.

Key Responsibilities

• Customer Excellence: Deliver a 5-star, seamless check-in and handover experience, providing clear advice on manufacturer recommendations, safety repairs, and maintenance.
• Upselling & Revenue Growth: Confidently present and convert red and amber work identified on eVHC reports, service care plans, accessories, and aftercare products.
• Workshop Collaboration: Partner daily with master technicians and workshop controllers to ensure repairs are delivered accurately, keeping customers proactively updated throughout the day.
• Operations: Schedule appointments, manage courtesy car fleets, organize drop-offs/deliveries, and handle service administrative platforms smoothly.

Requirements

• Experience: Previous experience as an Automotive Service Advisor, Aftersales Advisor, Service Specialist, or Customer Relations Representative within a franchised main dealer or busy independent garage.
• Track Record: Proven ability to meet performance KPIs and confidently upsell aftersales products/services in a fast-paced environment.
• Digital Skills: Strong working knowledge of dealership IT platforms (e.g., Kerridge, Keyloop, RTC) and Microsoft Office applications.
• Communication: Exceptional face-to-face and phone communication skills with a customer-first mindset.
• Licence: Full UK Driving Licence.

Location & Commute

• Base: Central Area Workshop (Free secure on-site parking provided)
• Road Links: Strategically situated with direct access to major local dual carriageways and motorways, ensuring a fast daily commute.
• Public Transport: Excellent connections via main local bus routes and nearby mainline railway stations.
• Commutable From: Nearby surrounding towns and major regional hubs across the county.