Service Advisor

Confidential; Westbury; On-site; GBP 29,000 - 33,000; Full time

Job summary

Confidential in Westbury is seeking a Service Advisor to join their team. You will manage the customer journey from booking to vehicle collection, keeping clients informed and spotting opportunities for additional services.

The role requires at least 1 year of service-advisor experience, excellent communication, and strong organisational skills. Kerridge experience is preferred; training supports workshop efficiency and customer care.

Qualifications

• Minimum 1 year of Automotive Service Advisor experience.
• Excellent communication and customer service.
• Strong organisational skills with a busy workload.
• Kerridge experience preferred.

Responsibilities

• Provide excellent customer service throughout the service and repair process.
• Book vehicles into the workshop, ensuring appointments meet customer requirements and workshop capacity.
• Manage workshop loading and ensure schedules are accurate and up to date.
• Keep customers informed about vehicle progress, repair times and completion dates.
• Identify customer requirements and provide accurate cost estimates.
• Prepare accurate job cards, invoices, estimates and documentation.
• Explain completed work to customers and upsell additional services and repairs.
• Obtain authorisation for additional work where required.
• Produce warranty job cards in line with manufacturer policies.
• Record all work requirements (retail, warranty, internal, non-chargeable).
• Liaise with Parts to ensure availability and minimise delays.
• Collaborate with workshop team to ensure high-quality, timely completion.

Skills

Service Advisor exp

Customer service

Communication

Organisation

Commercial awareness

Expectation management

Tools

Kerridge

Job description

Service Advisor

Location: Westbury

Salary: £29,000 basic + OTE up to £32,600

Hours: Monday to Friday, rotating shifts of 7:00am 4:15pm and 8:45am 6:00pm andSaturday 1 in 4 Saturdays, 7:00am 12:00pm

Job Type: Full Time Permanent

About the Role

Tru Talent is delighted to be working with a well-established commercial vehicle dealership that is looking for an experienced and customer-focused Service Advisor to join their team in Westbury.
Our client represents several leading commercial vehicle manufacturers and prides itself on delivering exceptional customer service and maintaining high standards throughout its service and repair operations.
This is a fantastic opportunity for an experienced Automotive Service Advisor who enjoys building strong customer relationships, maximising workshop efficiency and delivering an outstanding customer experience.
You will play a key role in managing the customer journey from initial booking through to vehicle collection, ensuring customers are kept informed throughout the repair process while identifying opportunities to promote additional services and repairs.

A day in the life of a Service Advisor

As a Service Advisor, your responsibilities will include:

• Providing excellent customer service and ensuring a positive customer experience throughout the service and repair process.
• Booking vehicles into the workshop, ensuring appointments meet customer requirements and workshop capacity.
• Managing workshop loading and ensuring schedules are accurate and up to date.
• Keeping customers regularly informed about vehicle progress, repair times and completion dates.
• Identifying customer requirements and providing accurate, comprehensive cost estimates.
• Preparing accurate job cards, invoices, estimates and associated documentation.
• Explaining completed work to customers and identifying opportunities to recommend additional services and repairs.
• Obtaining customer authorisation for additional work where required.
• Producing warranty job cards in line with manufacturer policies and procedures.
• Accurately recording all work requirements, including retail, warranty, internal and non-chargeable repairs.
• Liaising with the Parts Department to ensure parts availability and minimise delays.
• Working closely with the workshop team to ensure jobs are completed efficiently and to a high standard.

Skills needed for the Service Advisor

To be successful in this position, you will have:

• A minimum of one year's experience as an Automotive Service Advisor is essential.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage a busy workload.
• A customer-focused approach with good commercial awareness.
• The ability to manage customer expectations and communicate effectively with technicians and other departments.
• Good attention to detail when preparing estimates, job cards and invoices.
• Kerridge experience is preferred, but not essential.