Service Advisor

Tru Talent; Westbury; On-site; GBP 29,000 - 33,000; Full time

Job summary

Tru Talent is seeking a customer-focused Service Advisor for a well-established commercial vehicle dealership in Westbury. You will manage the customer journey from initial booking through to vehicle collection, ensuring customers are kept informed and that estimates are accurate.

This is a full-time, permanent role requiring excellent communication, strong organisation, and a proactive approach to promoting additional services while upholding high service standards across workshop operations.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Customer-focused approach with good commercial awareness.
• Ability to manage customer expectations and communicate with technicians and other departments.
• Good attention to detail when preparing estimates, job cards and invoices.

Responsibilities

• Providing excellent customer service throughout the service and repair process.
• Booking vehicles into the workshop and coordinating appointments.
• Managing workshop loading and ensuring schedules are accurate.
• Keeping customers informed about progress, timescales and completion dates.
• Preparing accurate job cards, invoices and estimates.

Skills

Customer service

Communication

Organisation

Commercial awareness

Kerridge experience

Education

High school diploma or equivalent

Tools

Kerridge

Job description

Salary: £29,000 basic + OTE up to £32,600

Hours: Monday to Friday, rotating shifts of 7:00am–4:15pm and 8:45am–6:00pm andSaturday1 in 4 Saturdays, 7:00am–12:00pm

Job Type: Full Time | Permanent

About the Role

Tru Talent is delighted to be working with a well-established commercial vehicle dealership that is looking for an experienced and customer-focused Service Advisor to join their team in Westbury.

Our client represents several leading commercial vehicle manufacturers and prides itself on delivering exceptional customer service and maintaining high standards throughout its service and repair operations.

This is a fantastic opportunity for an experienced Automotive Service Advisor who enjoys building strong customer relationships, maximising workshop efficiency and delivering an outstanding customer experience.

You will play a key role in managing the customer journey from initial booking through to vehicle collection, ensuring customers are kept informed throughout the repair process while identifying opportunities to promote additional services and repairs.

A day in the life of a Service Advisor:

As a Service Advisor, your responsibilities will include:

• Providing excellent customer service and ensuring a positive customer experience throughout the service and repair process.
• Booking vehicles into the workshop, ensuring appointments meet customer requirements and workshop capacity.
• Managing workshop loading and ensuring schedules are accurate and up to date.
• Keeping customers regularly informed about vehicle progress, repair times and completion dates.
• Identifying customer requirements and providing accurate, comprehensive cost estimates.
• Preparing accurate job cards, invoices, estimates and associated documentation.
• Explaining completed work to customers and identifying opportunities to recommend additional services and repairs.
• Obtaining customer authorisation for additional work where required.
• Producing warranty job cards in line with manufacturer policies and procedures.
• Accurately recording all work requirements, including retail, warranty, internal and non-chargeable repairs.
• Liaising with the Parts Department to ensure parts availability and minimise delays.
• Working closely with the workshop team to ensure jobs are completed efficiently and to a high standard.

Skills needed for the Service Advisor:

To be successful in this position, you will have:

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage a busy workload.
• A customer-focused approach with good commercial awareness.
• The ability to manage customer expectations and communicate effectively with technicians and other departments.
• Good attention to detail when preparing estimates, job cards and invoices.

Kerridge experience is preferred, but not essential.