Service Advisor

AutoSkills (United Kingdom); West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Additional birthday holiday

Contributory pension scheme

Employee Assistance Programme

Manufacturer-led training and career开发

Discounts on servicing, parts and add‑

Job summary

AutoSkills (United Kingdom) is seeking a Customer-focused Service Advisor to be the main contact for customers throughout their vehicle’s service and repair journey. The role offers a path for long-term career development within a professional dealership environment with manufacturer-led training.

You will manage enquiries, qualify service requirements, coordinate work with customers, and ensure a high level of customer satisfaction through every service interaction.

Qualifications

• Experience in service/advisor or automotive customer service is desirable.
• Strong customer focus and professional demeanor.
• Excellent communication skills, both face-to-face and over the phone.
• Ability to build and maintain relationships with customers.

Responsibilities

• Managing service telephone and walk-in enquiries.
• Understanding and qualifying customer service requirements.
• Establishing and agreeing the work to be carried out with customers.
• Coordinating vehicle handovers and associated administration.
• Keeping customers informed throughout the service and repair process.
• Explaining completed work and ensuring customers understand the work carried out.
• Liaising with management to resolve customer concerns or dissatisfaction.
• Maintaining product and service knowledge and adhering to dealership processes.

Skills

Customer service

Communication skills

Relationship building

Telephone enquiries

Job description

Salary: Competitive, depending on experience

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.

If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.

What's in it for You?

• Competitive salary depending on experience
• Additional holiday day for your birthday
• Contributory pension scheme
• Employee Assistance Programme
• Manufacturer-led training and career development
• Servicing, parts and accessory discounts

The Role

As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.

Your responsibilities will include:

• Managing service telephone and walk-in enquiries
• Understanding and qualifying customer service requirements
• Establishing and agreeing the work to be carried out with customers
• Managing workshop capacity and loading vehicles onto the workshop system
• Coordinating vehicle handovers and associated administration
• Keeping customers informed throughout the service and repair process
• Explaining completed work and ensuring customers understand the work carried out
• Obtaining appropriate customer authorisation for additional work
• Liaising with management to resolve customer concerns or dissatisfaction
• Maintaining excellent product and service knowledge
• Following dealership processes, standards and safe working practices
• Delivering a consistently high level of customer service

About You

The ideal Service Advisor will have:

• Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
• A highly customer-focused approach
• Excellent face-to-face and telephone communication skills
• Ability to quickly build strong relationships with customers