Service Advisor

AutoSkills (United Kingdom); Salisbury; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Career Progression & DevelopmentOpport

Long Service & Loyalty Awards

Employee Assistance Programme

Life Assurance (3x Annual Salary)

Cycle to Work Scheme

Eyecare Voucher Scheme

Company Pension Scheme

22 Days Annual Leave Plus Bank Hollid

Birthday Leave

Job summary

AutoSkills (United Kingdom) is seeking an experienced Service Advisor to step into a senior position within a franchised dealership. You will support the Service Reception, mentor colleagues, and drive customer satisfaction.

The role focuses on managing bookings, assisting the Service Manager, upselling services, and delivering an outstanding aftersales experience with opportunities for career progression and long-term stability.

Qualifications

• Minimum 2 years’ experience as a Service Advisor within a franchised dealership.
• Experience using Kerridge, 1 Link, Pinnacle, or a similar DMS.
• Proven track record of upselling additional products and services.
• Excellent communication, leadership, and customer service skills.
• Full UK Manual Driving Licence (subject to licence checks).

Responsibilities

• Managing service and repair bookings efficiently.
• Supporting the Service Manager with the day-to-day running of the Service Reception.
• Assisting with workshop loading to maximise productivity.
• Keeping customers informed throughout the repair process.
• Promoting and upselling additional work, service plans, and aftersales products.
• Supporting and mentoring other Service Advisors where required.
• Handling customer concerns professionally to achieve positive outcomes.
• Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction.

Skills

Communication skills

Leadership

Customer service

Tools

Kerridge

1 Link

Pinnacle

Job description

Looking for a role where your experience is recognised, your leadership skills are valued, and your career can continue to progress?

If you're an experienced Service Advisor ready to step into a senior position, or you're already working as a Senior Service Advisor looking for your next challenge, this is an excellent opportunity to join a successful dealership that values exceptional customer service and invests in its people.

You’ll play a key role in supporting the day-to-day running of the Service Reception, mentoring colleagues, driving customer satisfaction, and ensuring the aftersales department continues to deliver an outstanding customer experience. With an excellent benefits package and genuine opportunities for career progression, this role offers long-term stability within a supportive automotive business.

WHAT'S IN IT FOR YOU?

• Career Progression & Development Opportunities
• Long Service & Loyalty Awards
• Employee Assistance Programme
• Life Assurance (3x Annual Salary)
• Cycle to Work Scheme
• Eyecare Voucher Scheme
• Company Pension Scheme
• 22 Days Annual Leave Plus Bank Holidays
• Birthday Leave

THE ROLE

As a Service Advisor, you’ll be responsible for supporting the smooth day-to-day operation of the Service Reception while delivering exceptional customer service and assisting in the development of the aftersales team.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Supporting the Service Manager with the day-to-day running of the Service Reception
• Assisting with workshop loading to maximise productivity
• Keeping customers informed throughout the repair process
• Promoting and upselling additional work, service plans, and aftersales products
• Supporting and mentoring other Service Advisors where required
• Handling customer concerns professionally to achieve positive outcomes
• Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction

ABOUT YOU

We’re keen to hear from candidates who can demonstrate:

• A minimum of 2 years’ experience as a Service Advisor within a franchised dealership
• Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products and services
• Excellent communication, leadership, and customer service skills
• Strong organisational and time management abilities
• The ability to remain calm and professional in a busy aftersales environment
• A proactive approach with the ability to support and develop colleagues
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Service Advisor, Service Team Leader, Aftersales Advisor, Senior Aftersales Advisor or Service Reception Supervisor.

This is an excellent opportunity to join a successful automotive business that rewards experience, values exceptional customer service, and offers genuine opportunities for career progression into aftersales management.

If you're an experienced Service Advisor looking to take the next step in your career, we'd love to hear from you.