Service Advisor

Confidential; Gloucester; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Basic salary £33k

OTE £38k

Weekday hours

Every 4th Saturday morning

Established dealership environment

Career development

Supportive team

Long-term permanent role

Job summary

Confidential is seeking an experienced Service Advisor in Gloucester to deliver outstanding customer service throughout the service and repair journey. You will act as the main link between customers and the workshop, ensuring smooth booking, updates and transparent explanations of work.

Ideal candidates will have prior service advisor experience in automotive settings, strong communication skills and a professional, customer-focused approach.

Qualifications

• Experience in automotive dealership, workshop or aftersales environment.
• Strong customer service and communication skills.
• Good technical understanding of vehicle servicing and repairs.

Responsibilities

• Welcoming customers and managing their service requirements.
• Booking vehicles into the workshop and coordinating with Technicians.
• Discussing servicing, repairs and additional work with customers.
• Preparing accurate job cards and estimates.
• Keeping customers updated throughout the repair process.
• Advising on additional work and maintenance requirements.
• Maintaining records and ensuring customer satisfaction.

Skills

Customer service

Communication

Vehicle servicing knowledge

Organisation

Relationship building

Professional demeanor

Conflict resolution

Job description

Senior Service Advisor / Experienced Service Advisor
Location: Gloucester
Salary: £33,000 Basic - £38,000 OTE
Hours: Monday-Friday, 8:00am-5:30pm + every 4th Saturday morning
Job Type: Full-Time, Permanent

Looking for your next step in automotive aftersales? This is an excellent opportunity for an experienced Service Advisor or Senior Service Advisor to join an established dealership environment where your customer service skills, product knowledge and ability to manage the customer journey are valued and rewarded.

With a £33,000 basic salary and OTE of £38,000, this is a great opportunity for an experienced Service Advisor looking for a stable, professional environment with strong earning potential and long-term career prospects.

What's in it for You?

• £33,000 basic salary
• £38,000 OTE
• Monday-Friday working hours
• Every 4th Saturday morning
• Established dealership environment
• Opportunity to develop your career
• Professional and supportive team
• Long-term permanent position

The Role

As a Service Advisor / Senior Service Advisor, you will be responsible for delivering an excellent customer experience throughout the service and repair process, acting as the key link between customers and the workshop.

• Welcoming customers and managing their service requirements
• Booking vehicles into the workshop
• Discussing servicing, repairs and additional work with customers
• Preparing accurate job cards and estimates
• Liaising closely with Technicians and Workshop Controllers
• Keeping customers updated throughout the repair process
• Advising customers on additional work and maintenance requirements
• Managing customer expectations and resolving queries professionally
• Preparing vehicles for collection and explaining completed work
• Maintaining accurate records and ensuring high levels of customer satisfaction

About You

The ideal candidate will have:

• Previous experience as a Service Advisor or Senior Service Advisor
• Experience within an automotive dealership, workshop or aftersales environment
• Strong customer service and communication skills
• Good technical understanding of vehicle servicing and repairs
• Ability to build strong relationships with customers
• Excellent organisation and attention to detail
• Ability to work effectively in a busy environment
• Professional and confident approach
• Full UK driving licence