Automotive Service Advisor

Octane Recruitment Limited; Hucknall; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts

Long service incentives

Career development opportunities

Company social events

Job summary

Octane Recruitment Limited is hiring a Service Advisor to be the essential link between customers and our trusted automotive care team. You will greet customers, explain repairs, and ensure a smooth journey from first contact to vehicle pickup in a friendly, family-run environment.

Based in Hucknall, this role emphasizes strong communication, efficient scheduling, and teamwork. A competitive salary (£28,000–£30,000) with bonus potential up to £32,000 and a pension scheme is on offer, plus staff

Qualifications

• Strong customer service and communication abilities.
• Comfort with computers and handling phone calls.
• Ability to stay organized in a fast-paced workshop environment.

Responsibilities

• Explain repairs clearly to customers face-to-face and by phone.
• Schedule work and liaise with technicians to keep workshop running smoothly.
• Discuss repairs with customers and obtain approval for work.
• Order parts from suppliers and update systems when they arrive.
• Respond to emails, schedule bookings, and support admin tasks.
• Work as part of a team and uphold company policies.

Skills

Customer service

Communication

Tech literacy

Organizational skills

Tools

CRM software

Job description

Are you passionate about providing exceptional customer service and making a real impact in a busy, friendly team? Join us as a Service Advisor and be the vital link between our valued customers and a trusted team dedicated to quality automotive care. This is your chance to grow your career in a supportive, family‑run environment where your skills are genuinely appreciated.

Overview

As a Service Advisor, you will be the face of our workshop, ensuring a smooth experience for our customers from their first contact to vehicle pickup. Your role is central to helping drivers get back on the road safely and efficiently while contributing to a welcoming and professional atmosphere.

Key Responsibilities

• Communicate clearly and effectively with customers both face‑to‑face and over the phone, explaining repairs in an understandable way
• Manage a busy workload efficiently, scheduling work and liaising with technicians to ensure smooth workshop operations
• Contact customers to discuss vehicle repairs and gain approval for work needed
• Order parts from suppliers, update the system when parts arrive, and ensure workflow continues seamlessly
• Respond to email enquiries, schedule bookings, and support administrative tasks to keep the branch running effectively
• Work collaboratively as part of a team, assisting managers and upholding company policies and procedures
• Participate in ongoing training and skills development to stay current and confident in your role

Must‑Have Skills & Experience

• Strong customer service skills, with excellent communication abilities
• Confident in using computers and making/receiving phone calls
• Ability to stay organized and maintain quality service in a fast‑paced environment

Nice‑to‑Have

• Industry experience (not essential but preferred)

What We Offer

• A competitive basic salary of £28,000 - £30,000, with bonus potential up to £32,000
• No Sundays or bank holidays to work
• Pension scheme, staff discounts, and long service incentives
• Opportunities for career growth and development within a supportive and inclusive workplace
• Company social events and team bonding activities