Service Advisor

AutoSkills (United Kingdom); Bradford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission earnings

Weekday schedule

Saturday rota

Career progression

Job summary

AutoSkills (United Kingdom) is looking for an experienced Service Advisor to join a busy, professional dealership. You will earn £30,000 basic with additional commission through service plan sales, offering a strong earning potential and a good work-life balance with a Saturday rota of 1 in 4.

You will be the key contact between customers and the workshop, ensuring a professional service from booking to collection, while pursuing career development within a supported, automotive business.

Qualifications

• Previous experience as a Service Advisor within the automotive industry.
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS).
• A proven track record of upselling additional products, services, and service plans.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• The ability to work effectively in a busy dealership environment.
• A positive, professional and customer-focused attitude.
• Full UK Manual Driving Licence (subject to licence checks).

Responsibilities

• Managing service and repair bookings efficiently.
• Coordinating workshop loading to maximise productivity.
• Keeping customers updated throughout the repair process.
• Identifying and upselling additional work where appropriate.
• Promoting service plans and manufacturer offers.
• Liaising closely with technicians to ensure repairs are completed on time.
• Maintaining accurate customer and vehicle records.
• Delivering outstanding customer service at every stage of the journey.

Skills

Customer service

Upselling

Communication

Organization

Driving licence

Tools

Kerridge

1 Link

Pinnacle

Job description

Salary: £30,000 Basic Salary + Bonus + Service Plan Commission

Hours: Monday to Friday | Saturday 1 in 4

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?

If you're an experienced Service Advisor looking for your next opportunity within a busy and professional dealership, this role offers an excellent combination of competitive earnings, additional commission opportunities through service plan sales, and a great work-life balance with just one Saturday in four.

Joining a supportive and customer-focused aftersales team, you'll play a key role in delivering an exceptional customer experience while benefiting from ongoing career development and long‑term stability within a successful automotive business.

WHAT'S IN IT FOR YOU?

• Additional Earnings Through Service Plan Sales
• Monday to Friday Working
• Saturday Rota of 1 in 4
• Career Progression Opportunities

THE ROLE

As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional, efficient, and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans and manufacturer offers
• Liaising closely with technicians to ensure repairs are completed on time
• Maintaining accurate customer and vehicle records
• Delivering outstanding customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products, services, and service plans
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a busy dealership environment
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.

This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.

If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.