Service Advisor

Confidential; Salisbury; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Career Progression & Development

Long Service & Loyalty Awards

Employee Assistance Programme

Life Assurance (3x Annual Salary)

Cycle to Work Scheme

Eyecare Voucher Scheme

Company Pension Scheme

22 Days Annual Leave Plus Bank Holiday

Staff Discount Scheme

Birthday Leave

Full-Time, Permanent Position

Job summary

Confidential, Salisbury, is seeking a Service Advisor to support the day-to-day operation of the Service Reception, delivering exceptional customer service and assisting in developing the aftersales team.

You will manage bookings, assist with workshop flow, keep customers informed, upsell services, mentor colleagues, and maintain accurate records while ensuring a high standard of satisfaction.

Qualifications

• Minimum 2 years as a Service Advisor in a franchised dealership.
• Experience using Kerridge, 1 Link, Pinnacle or similar DMS.
• Proven upselling of products/services.
• Excellent communication, leadership and customer service.

Responsibilities

• Manage service and repair bookings efficiently.
• Support Service Manager with daily Service Reception operations.
• Assist with workshop loading to maximise productivity.
• Keep customers informed throughout the repair process.
• Promote and upsell additional work, service plans and aftersales products.
• Mentor other Service Advisors as required.
• Handle customer concerns professionally to achieve positive outcomes.
• Maintain accurate customer and vehicle records while delivering high satisfaction.

Skills

Service advisory experience

Team leadership

Upselling

Communication skills

Organizational skills

Proactive development

UK driving licence

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Location: Salisbury
Job Type: Full-Time, Permanent

Looking for a role where your experience is recognised, your leadership skills are valued, and your career can continue to progress? If you're an experienced Service Advisor ready to step into a senior position, or you're already working as a Senior Service Advisor looking for your next challenge, this is an excellent opportunity to join a successful dealership that values exceptional customer service and invests in its people. You'll play a key role in supporting the day-to-day running of the Service Reception, mentoring colleagues, driving customer satisfaction, and ensuring the aftersales department continues to deliver an outstanding customer experience. With an excellent benefits package and genuine opportunities for career progression, this role offers long-term stability within a supportive automotive business.

WHAT'S IN IT FOR YOU

• Competitive Bonus Scheme
• Career Progression & Development Opportunities
• Long Service & Loyalty Awards
• Employee Assistance Programme
• Life Assurance (3x Annual Salary)
• Cycle to Work Scheme
• Eyecare Voucher Scheme
• Company Pension Scheme
• 22 Days Annual Leave Plus Bank Holidays
• Staff Discount Scheme
• Birthday Leave
• Full-Time, Permanent Position

THE ROLE

As a Service Advisor, you'll be responsible for supporting the smooth day-to-day operation of the Service Reception while delivering exceptional customer service and assisting in the development of the aftersales team.

• Managing service and repair bookings efficiently
• Supporting the Service Manager with the day-to-day running of the Service Reception
• Assisting with workshop loading to maximise productivity
• Keeping customers informed throughout the repair process
• Promoting and upselling additional work, service plans, and aftersales products
• Supporting and mentoring other Service Advisors where required
• Handling customer concerns professionally to achieve positive outcomes
• Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• A minimum of 2 years' experience as a Service Advisor within a franchised dealership
• Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products and services
• Excellent communication, leadership, and customer service skills
• Strong organisational and time management abilities
• The ability to remain calm and professional in a busy aftersales environment
• A proactive approach with the ability to support and develop colleagues
• Full UK Manual Driving Licence (subject to licence checks)
• Alternative job titles may include: Service Advisor, Service Advisor, Service Team Leader, Aftersales Advisor, Senior Aftersales Advisor or Service Reception Supervisor.