Service Advisor

Auto Skills UK; Bristol; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday

Birthday holiday

Pension scheme

Life assurance

Employee Assistance Programme

Manufacturer-led training

Car benefit scheme

Discounts

Long-term career development

Job summary

Auto Skills UK in Bristol is seeking a Service Advisor/Aftersales Advisor to be the main contact for customers through the service and repair journey. You will handle service enquiries, qualify needs, and coordinate workshop loading and handovers to deliver a smooth, professional experience.

Join an established automotive dealership offering manufacturer-led training, career development, a generous benefits package, and a long-term career path in a customer-focused role that values exceptional

Qualifications

• Experience in a Service Advisor or automotive customer service role.
• Strong communication and organisational skills.
• Ability to manage multiple customers and priorities in a busy environment.

Responsibilities

• Managing service telephone and walk-in enquiries
• Understanding and qualifying customer service requirements
• Establishing and agreeing the work to be carried out with customers
• Managing workshop capacity and loading vehicles onto the workshop system
• Coordinating vehicle handovers and associated administration
• Keeping customers informed throughout the service and repair process
• Explaining completed work and ensuring customers understand the work carried out
• Obtaining appropriate customer authorisation for additional work
• Liaising with management to resolve customer concerns or dissatisfaction
• Maintaining excellent product and service knowledge
• Following dealership processes, standards and safe working practices
• Delivering a consistently high level of customer service

Skills

Customer service

Communication

Organisation

Job description

Service Advisor / Aftersales Advisor

Location: Bristol

Salary: Competitive, depending on experience

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.

If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.

What's in it for You?

• Competitive salary depending on experience
• Generous holiday allowance
• Additional holiday day for your birthday
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, parts and accessory discounts
• Established dealership environment
• Long-term career development opportunities

The Role

As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.

• Managing service telephone and walk-in enquiries
• Understanding and qualifying customer service requirements
• Establishing and agreeing the work to be carried out with customers
• Managing workshop capacity and loading vehicles onto the workshop system
• Coordinating vehicle handovers and associated administration
• Keeping customers informed throughout the service and repair process
• Explaining completed work and ensuring customers understand the work carried out
• Obtaining appropriate customer authorisation for additional work
• Liaising with management to resolve customer concerns or dissatisfaction
• Maintaining excellent product and service knowledge
• Following dealership processes, standards and safe working practices
• Delivering a consistently high level of customer service

About You

The ideal Service Advisor will have:

• Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
• A highly customer-focused approach
• Excellent face-to-face and telephone communication skills
• Ability to quickly build strong relationships with customers
• Excellent organisation and attention to detail
• Ability to manage multiple customers and priorities in a busy environment
• A professional and confident approach
• Passion for delivering an exceptional customer experience
• Ability to work effectively as part of a team

If you're an experienced Service Advisor / Aftersales Advisor looking for your next opportunity within an established automotive dealership, this could be an excellent move for your career.