Service Advisor

Perfect Placement UK Ltd; Bradley Stoke; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Salary up to £32,000 per annum

Uncapped bonus up to £4,000

22 days' annual leave + bank holidays

Manufacturer-accredited training

Employer-contributed car benefit after

Company pension scheme

Staff purchase discounts

45-hour week: Mon-Fri 8:00-18:00, 1 in

Job summary

Our client, a premium franchised approved car dealership in North Bristol, is seeking an experienced Service Advisor to join its established aftersales team. This is an excellent opportunity for a professional Service Advisor to join a recently renovated, state-of-the-art facility representing a prestigious automotive brand.

The role offers a salary up to £32,000 per annum depending on experience, plus an uncapped performance-related bonus of up to £4,000, 22 days' annual leave plus bank

Qualifications

• Current or recent experience as a Service Advisor or in a similar automotive aftersales role, such as a franchised dealership, service centre, garage or accident repair centre.
• A full, clean UK driving licence with minimal points.
• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• IT literacy, including Microsoft Office, Excel and dealership management systems; Kerridge or Keyloop experience is preferred.

Responsibilities

• Greet customers professionally within the Service Department.
• Manage bookings for servicing, maintenance and repair work.
• Arrange courtesy vehicles where required.
• Liaise closely with the workshop team and monitor work in progress.
• Keep customers informed about vehicle progress and completion times.
• Identify opportunities to upsell additional products and services.
• Deliver a proactive, customer-focused service throughout the aftersales process.
• Work collaboratively with other advisors and workshop colleagues to achieve high customer satisfaction.

Skills

Strong communication

Customer service

IT literacy

Microsoft Office

Excel

Kerridge or Keyloop

Tools

Kerridge

Keyloop

Microsoft Office

Excel

Job description

Our client, a premium franchised approved car dealership in North Bristol, is seeking an experienced Service Advisor to join its established aftersales team. This is an excellent opportunity for a professional Service Advisor to join a recently renovated, state-of-the-art facility representing a prestigious automotive brand.

Benefits

• Salary up to £32,000 per annum, dependent on experience and qualifications.
• Uncapped performance-related bonus of up to £4,000 per annum.
• 22 days' annual leave plus bank holidays, increasing with length of service.
• Manufacturer-accredited training and ongoing development.
• Employer-contributed car benefit scheme after six months.
• Company pension scheme and life assurance.
• Staff purchase discounts and excellent long-term career prospects.
• 45-hour working week: Monday to Friday, 8:00am to 6:00pm, plus one in four Saturdays from 8:00am to 12:30pm.

Duties

• As a Service Advisor, greet customers professionally within the Service Department.
• Manage bookings for servicing, maintenance and repair work.
• Arrange courtesy vehicles where required.
• Liaise closely with the workshop team and monitor work in progress.
• Keep customers informed about vehicle progress and completion times.
• Identify opportunities to upsell additional products and services.
• Deliver a proactive, customer-focused service throughout the aftersales process.
• The Service Advisor will work collaboratively with other advisors and workshop colleagues to achieve high customer satisfaction.

Requirements

• Current or recent experience as a Service Advisor or in a similar automotive aftersales role, such as a franchised dealership, service centre, garage or accident repair centre.
• A full, clean UK driving licence with minimal points.
• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• IT literacy, including Microsoft Office, Excel and dealership management systems; Kerridge or Keyloop experience is preferred.