Service Advisor

Perfect Placement UK Ltd; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30k

Incentive scheme

23 days holiday

Company pension

Healthcare

Staff discounts

Gym membership

Training

Career development

Job summary

Perfect Placement UK Ltd in Hereford seeks an experienced Vehicle Service Advisor to join its service reception and workshop team. The role offers a competitive starting salary up to £30,000, depending on experience, and a monthly incentive scheme with potential earnings over £6,000 per annum.

There is 23 days’ holiday plus bank holidays, company pension, personal healthcare, staff discounts, online retail and discounted gym membership, plus excellent career development opportunities through

Qualifications

• Recent or current experience as a Vehicle Service Advisor or in a similar automotive role.
• Strong communication, customer service and organisational skills.
• Good IT literacy; Kerridge or ADP experience is advantageous.

Responsibilities

• As a Vehicle Service Advisor, greet customers and provide a professional, proactive service throughout their vehicle’s maintenance or repair journey.
• Schedule servicing, maintenance and repair work, arranging courtesy vehicles where required.
• Liaise closely with the workshop team, monitor work in progress and keep customers updated.
• Identify and promote additional products and services where appropriate.
• Communicate with the vehicle manufacturer to authorise warranty repairs.

Skills

Customer service

Communication

Organisational skills

IT literacy

Kerridge/ADP experience

Tools

Kerridge

ADP

Job description

Our client, an established franchise-approved dealership in Hereford, is seeking an experienced Service Advisor to join its professional service reception and workshop team.

This Vehicle Service Advisor position offers excellent earning potential, manufacturer-authorised training and strong long-term career prospects.

Competitive starting salary of up to £30,000, depending on experience.

Monthly incentive scheme with potential earnings of more than £6,000 per annum. - 23 days’ holiday plus bank holidays, increasing with length of service.

Full manufacturer-authorised training.

Company pension scheme, personal healthcare, online retail and staff discounts, and discounted gym membership.

Excellent career development opportunities with an established automotive employer.

Working hours of 8:30am to 6:00pm, Monday to Friday, with one in two Saturdays from 8:30am to 12:30pm.

Duties:

As a Vehicle Service Advisor, greet customers and provide a professional, proactive service throughout their vehicle’s maintenance or repair journey.

Schedule servicing, maintenance and repair work, arranging courtesy vehicles where required.

Liaise closely with the workshop team, monitor work in progress and keep customers updated.

Identify and promote additional products and services where appropriate.

Communicate with the vehicle manufacturer to authorise warranty repairs.

Requirements:

Recent or current experience as a Vehicle Service Advisor or in a similar customer-focused automotive role.

Strong communication, customer service and organisational skills.

Good IT literacy; experience using Kerridge or ADP would be advantageous.

A clean UK driving licence with minimal points.

General knowledge of warranty procedures would be beneficial, although it is not essential.

The successful Vehicle Service Advisor will demonstrate a professional approach and a commitment to delivering excellent customer satisfaction.