Service Advisor

Perfect Placement UK Ltd; Hereford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary up to £30,000

Incentive scheme £6,000+ p.a.

Holidays 23 days + BH

Pension

Healthcare

Staff discounts

Training

Career development

Gym membership

Job summary

Perfect Placement UK Ltd in Hereford is seeking an experienced Vehicle Service Advisor to join a professional service reception and workshop team. You will greet customers, schedule servicing, liaise with the workshop, and promote additional services. A clean UK driving licence and strong communication skills are essential.

Join a franchise-approved dealership offering a competitive salary, incentives, generous holidays and manufacturer-trained progression opportunities.

Qualifications

• Recent or current experience as a Vehicle Service Advisor or similar customer-focused automotive role.
• Strong communication, customer service and organisational skills.
• Clean UK driving licence with minimal points.

Responsibilities

• Greet customers and provide a professional, proactive service during their vehicle's maintenance or repair.
• Schedule servicing, maintenance and repair work and arrange courtesy vehicles when required.
• Liaise with the workshop team, monitor work in progress and keep customers updated.
• Identify and promote additional products and services where appropriate.
• Communicate with the vehicle manufacturer to authorise warranty repairs.

Skills

Vehicle Service Advisor

Customer service

Communication

Organisational skills

IT literacy

Tools

Kerridge

ADP

Job description

Our client, an established franchise-approved dealership in Hereford, is seeking an experienced Service Advisor to join its professional service reception and workshop team. This Vehicle Service Advisor position offers excellent earning potential, manufacturer-authorised training and strong long-term career prospects.

Benefits

• Competitive starting salary of up to £30,000, depending on experience.
• Monthly incentive scheme with potential earnings of more than £6,000 per annum.
• 23 days' holiday plus bank holidays, increasing with length of service.
• Full manufacturer-authorised training.
• Company pension scheme, personal healthcare, online retail and staff discounts, and discounted gym membership.
• Excellent career development opportunities with an established automotive employer.
• Working hours of 8:30am to 6:00pm, Monday to Friday, with one in two Saturdays from 8:30am to 12:30pm.

Duties

• As a Vehicle Service Advisor, greet customers and provide a professional, proactive service throughout their vehicle's maintenance or repair journey.
• Schedule servicing, maintenance and repair work, arranging courtesy vehicles where required.
• Liaise closely with the workshop team, monitor work in progress and keep customers updated.
• Identify and promote additional products and services where appropriate.
• Communicate with the vehicle manufacturer to authorise warranty repairs.

Requirements

• Recent or current experience as a Vehicle Service Advisor or in a similar customer-focused automotive role.
• Strong communication, customer service and organisational skills.
• Good IT literacy; experience using Kerridge or ADP would be advantageous.
• A clean UK driving licence with minimal points.
• General knowledge of warranty procedures would be beneficial, although it is not essential.

The successful Vehicle Service Advisor will demonstrate a professional approach and a commitment to delivering excellent customer satisfaction.