Service Advisor

Perfect Placement UK Ltd; East Kilbride; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme

Staff discounts

In-house training

Career progression

Job summary

Perfect Placement UK Ltd seeks an experienced Vehicle Service Advisor for a franchise-approved car dealership in Tewkesbury, Gloucestershire. This permanent role offers a basic salary up to £27,000 plus an uncapped performance bonus with on-target earnings around £32,000 per year.

You will work with the Aftersales Manager and a supportive team, delivering outstanding customer service. Benefits include 30 days’ annual leave, a contributory pension, staff discounts, in-house training, and clear

Qualifications

• Previous experience as a Vehicle Service Advisor is beneficial but not essential.
• Strong customer service experience within the motor trade considered.
• Excellent communication, interpersonal and relationship-building skills.
• Strong organisational and administrative abilities.
• IT literacy; Kerridge or Keyloop experience is advantageous.
• Full, clean UK driving licence with minimal points.

Responsibilities

• Greet customers and book vehicles into the Service Department for repair and maintenance work.
• Liaise with workshop to monitor and chase work in progress.
• Keep customers informed about vehicle progress and any additional work required.
• Advise on minor technical issues and recommend products and services.
• Upsell additional products and services where appropriate.
• Process payments for completed work.
• Maintain high standards of customer service and satisfaction.
• Work towards departmental objectives and performance targets.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

IT literacy

Tools

Kerridge

Keyloop

Job description

We are seeking an experienced Vehicle Service Advisor to join our franchise-approved car dealership in Tewkesbury, Gloucestershire.

This is a permanent opportunity offering a basic salary of up to £27,000, plus an uncapped performance-related bonus scheme providing on-target earnings of approximately £32,000 per annum.

This is an excellent opportunity for a Vehicle Service Advisor to join a successful, family-run local business with more than 100 years of trading history.

Working alongside the Aftersales Manager and an established team, you will play an important role in delivering an exceptional customer experience.

Basic salary up to £27,000 per annum, depending on experience.

Uncapped bonus scheme with on-target earnings of approximately £32,000. - 30 days’ annual leave, including bank holidays.

Manufacturer-accredited and full in-house training.

Contributory workplace pension scheme.

Staff discounts on new and used vehicles, servicing and parts.

Excellent long-term career prospects.

Working hours of Monday to Friday, 8:00am to 5:30pm, with one in four Saturdays from 8:30am to 12:30pm.

The successful Vehicle Service Advisor will benefit from working within a supportive and professional dealership environment.

Duties:

As our Vehicle Service Advisor, greet customers and book vehicles into the Service Department for repair and maintenance work.

Liaise closely with the workshop to monitor and chase work in progress.

Keep customers informed about vehicle progress and any additional work required.

Advise customers on minor technical issues and recommend appropriate products and services.

Identify opportunities to upsell additional products and services.

Process payments for completed work.

Ensure consistently high standards of customer service and customer satisfaction.

You will work towards achieving departmental objectives and performance targets.

Requirements:

Previous experience as a Vehicle Service Advisor is beneficial but not essential.

Individuals with strong customer service experience within the motor trade will also be considered.

Excellent communication, interpersonal and relationship-building skills.

Strong organisational and administrative abilities.

IT literacy; experience using Kerridge or Keyloop is advantageous.

A full, clean UK driving licence with minimal points.

The successful Vehicle Service Advisor must be confident, professional and customer-focused.