Service Advisor

Perfect Placement UK Ltd; Farnham; Sur place; GBP 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Monthly bonus

On-target earnings

Incentives for service plans

Résumé du poste

Perfect Placement UK Ltd in Farnham is recruiting an experienced Service Advisor for a reputable automotive dealership. This role focuses on delivering exceptional customer service while efficiently coordinating servicing and repairs.

Benefits include a competitive base salary up to £32,000, an OTE around £36,000 with monthly bonuses, and a schedule from 8:00 am to 5:30 pm, Monday to Friday, with weekends off. Opportunity for career progression within the dealership.

Qualifications

• Proven experience as a Service Advisor within the automotive industry.
• Strong communication, interpersonal, and organisational skills.
• Full UK driving licence.

Responsabilités

• Book and manage vehicle servicing appointments efficiently and accurately.
• Understand customer requirements and communicate repair estimates clearly.
• Upsell additional services and products to maximise workshop revenue.
• Act as the liaison between customers and the workshop team to ensure smooth service delivery.
• Submit warranty invoicing and obtain necessary approvals.
• Maintain detailed records of customer interactions, service histories, and vehicle information.
• Deliver excellent customer service, fostering loyalty and satisfaction.
• Promote additional dealership services to maximise customer retention.
• Assist with workshop flow and prioritisation tasks.

Connaissances

Service Advisor experience

Customer service

Communication skills

Organisation

UK driving licence

Description du poste

We are recruiting for a reputable automotive dealership in Farnham seeking an experienced Service Advisor.

This is an excellent opportunity for skilled professionals to join a dynamic team, offering competitive pay, career growth, and a supportive working environment. Our client values automotive expertise and exceptional customer service, making the Service Advisor role ideal for Service Advisors committed to delivering high standards.

• Competitive basic salary up to £32,000, dependent on experience
• On-target earnings of approximately £36,000 including performance-based bonuses
• Fixed working hours from 8:00 am to 5:30 pm, Monday to Friday, with weekends off
• Monthly bonus of £200 plus additional incentives of £30 per service plan sold
• Average monthly bonus of around £400, depending on customer volume
• Opportunities for career progression within a well-established dealership
• Engagement with renowned brands including Citroen, DS, Fiat, Abarth, with future plans to include Peugeot and Vauxhall

Duties:

• Book and manage vehicle servicing appointments efficiently and accurately
• Understand customer requirements and communicate repair estimates clearly
• Upsell additional services and products to maximise workshop revenue
• Act as the liaison between customers and the workshop team to ensure smooth service delivery
• Submit warranty invoicing and obtain necessary approvals
• Maintain detailed records of customer interactions, service histories, and vehicle information
• Deliver excellent customer service, fostering loyalty and satisfaction
• Promote additional dealership services to maximise customer retention
• Assist with workshop flow and prioritisation tasks

Requirements:

• Proven experience as a Service Advisor within the automotive industry
• Strong communication, interpersonal, and organisational skills
• Ability to handle a high-volume customer environment (15-20 customers daily)
• Sound knowledge of automotive servicing and workshop processes
• Full UK driving licence
• Professional attitude with attention to detail and reliability