Service Advisor

Brindley Group; West Bromwich; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension

Life insurance

Ongoing training and careerdevelopment

Job summary

Brindley Kia West Bromwich is seeking an experienced Service Advisor to join our busy dealership. You will welcome customers, manage service bookings, and coordinate with the workshop to ensure smooth scheduling while keeping customers informed throughout the process.

The ideal candidate is a confident communicator, highly organised, and professional with a customer-first mindset. Experience with Pinnacle or Pinewood is advantageous.

Qualifications

• Previous experience as a Service Advisor would be advantageous
• A natural communicator who builds rapport with ease
• Highly organised with strong attention to detail
• Professional, well-presented, and motivated to succeed
• Experience using dealer systems such as Pinnacle/Pinewood is advantageous

Responsibilities

• Welcoming customers and creating a professional, positive first impression
• Managing vehicle bookings for service, maintenance, and repair
• Working closely with the workshop to ensure smooth, efficient scheduling
• Keeping customers informed every step of the way - building trust and confidence
• Identifying additional work and gaining authorisation in a professional manner
• Delivering a seamless handover experience that leaves customers wanting to return

Skills

Excellent communication

Organised

Customer focus

Dealership systems

Tools

Pinnacle

Pinewood

Job description

Ready to Take Your Career to the Next Level?

At Brindley Kia West Bromwich, we're not just offering a job - we're offering the opportunity to be part of a fast-paced, customer-focused environment where no two days are the same. We are looking for an experienced Service Advisor who thrives on delivering outstanding customer experiences, enjoys working in a busy dealership, and takes pride in being the face of the business. If you're driven, organised, and love working with people, this is your chance to join a team that genuinely values performance, energy, and attitude.

What You'll Be Doing

• Welcoming customers and creating a professional, positive first impression
• Managing vehicle bookings for service, maintenance, and repair
• Working closely with the workshop to ensure smooth, efficient scheduling
• Keeping customers informed every step of the way - building trust and confidence
• Identifying additional work and gaining authorisation in a professional manner
• Delivering a seamless handover experience that leaves customers wanting to return

What We're Looking For

• Previous experience as a Service Advisor would be advantageous
• A natural communicator who builds rapport with ease
• Highly organised with strong attention to detail
• Professional, well-presented, and motivated to succeed
• Experience using dealer systems such as Pinnacle/Pinewood is advantageous

Why Join Us?

The Brindley Group has been building careers since 1931 - and we're still growing. With over 300 employees across 13 dealerships, we offer more than just a role - we offer progression, development, and the chance to be part of a business that rewards hard work and commitment.

At Brindley Kia, you'll be part of a team that:

• Supports each other
• Takes pride in delivering exceptional service every single day

What You'll Get

• Company pension
• Life insurance
• Ongoing training and career development
• A busy, energetic working environment where you can truly make an impact

Think You've Got What It Takes?

If you're ready to bring energy, professionalism, and a customer-first mindset to a thriving dealership, we want to hear from you.