Parts Advisor

Brindley Garages; Wolverhampton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Company pension

Life insurance

Ongoing manufacturer training

Career progression opportunities

Job summary

Brindley Garages in Wolverhampton is seeking a Parts Advisor to support retail and workshop operations. The role requires ensuring efficient supply and management of vehicle parts while providing excellent customer service.

The ideal candidate will have strong organisational skills, a proactive attitude, and previous experience in a parts department. Responsibilities include managing stock, assisting customers, and liaising with technicians for parts support.

We offer a supportive environment, ongoing training, and career progression opportunities.

Qualifications

• Previous experience as a Parts Advisor or in a similar role is advantageous.
• Excellent communication and customer service skills are essential.
• Full UK driving licence required.

Responsibilities

• Control the issue of parts to customers and technicians.
• Ensure accurate recording of stock transactions.
• Handle customer inquiries swiftly and professionally.
• Liaise with workshop technicians for effective support.
• Maintain stock accuracy and organization in storage.

Skills

Customer service skills

Organisational skills

Communication skills

Basic mechanical understanding

Job description

Brindley Group are looking to recruit a Parts Advisor to be based our multi-franchise Wolverhampton site on Penn Road, Wolverhampton. As a Parts Advisor, you will be responsible for supporting both the retail and workshop operations by ensuring the efficient supply, control and management of vehicle parts and accessories while delivering excellent customer service at every stage.

This is a fast-paced and varied role suited to an organised, detail-focused and customer-oriented individual who thrives in a busy dealership environment and enjoys working as part of a team.

The successful candidate must be capable of managing a busy parts department where accuracy, efficiency and communication are essential to success. You will liaise closely with customers, suppliers and workshop technicians to ensure parts are sourced, managed and supplied effectively to support the smooth running of the dealership.

You will be expected to demonstrate strong organisational skills, excellent communication and a proactive approach to delivering high operational standards throughout the parts department. Daily responsibilities will include stock management, handling customer enquiries, supplying workshop technicians and maintaining accurate records in line with manufacturer procedures.

A key part of the role will involve ensuring customers and technicians receive the correct advice and parts support quickly and professionally. The ideal candidate will understand the importance of delivering a seamless and efficient aftersales experience that reflects the innovation and quality of the Kia and Chery brands.

Key Responsibilities

• Controlling the secure issue of parts and accessories to customers and technicians
• Ensuring accurate recording of issued stock and parts transactions
• Handling customer enquiries swiftly, courteously and professionally
• Liaising with workshop technicians to provide effective parts support
• Maintaining stock accuracy and reporting any damaged items
• Ensuring the parts storage area remains organised, safe and tidy
• Assisting with goods-in processes and stock management
• Following manufacturer and dealership procedures at all times

This role requires someone who can combine strong organisational ability with professionalism, attention to detail and excellent customer service skills. We are looking for a team player who enjoys working in a busy environment and takes pride in delivering high standards across every area of the role.

About You

• Previous experience as a Parts Advisor or within a similar role would be highly advantageous
• Excellent communication and customer service skills
• Ability to quickly establish rapport with customers and colleagues
• Strong organisational skills and attention to detail
• Basic understanding of vehicle mechanical repair and components
• Ability to work efficiently within a busy dealership environment
• Strong ability to manage your own workload and prioritise effectively
• Motivated, reliable and team-focused attitude
• Full UK driving licence required

What We Offer

• Company pension
• Life insurance
• Ongoing manufacturer training and development
• Career progression opportunities within Brindley Group
• Supportive and professional working environment

If you are ambitious and customer-focused, we would love to hear from you.