Service Advisor

Jago Consultants; Watford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Jago Consultants in Watford seeks a proactive Service Advisor to be the first point of contact for service customers, guiding their journey from intake to completion and ensuring a high level of satisfaction.

The role requires strong communication, time management, and a willingness to work in a busy aftersales environment. A UK driving licence is essential, with training provided for DMS systems.

Qualifications

• Full UK driving licence is required.
• Experience in a service department preferred; training will be provided.
• Excellent communication skills both in person and on the phone.
• Familiarity with DMS systems (Kerridge) is an advantage.
• Customer-focused with strong time management and organisation.

Responsibilities

• Meet and greet customers in a polite and courteous manner.
• Arrange for vehicles to be booked in for work to be completed.
• Understand customer needs and interpret instructions for job cards/repair orders.
• Inspect vehicles with customers before and after work.
• Assist with planning workshop capacity and liaising with departments.
• Monitor work progress to meet deadlines.
• Keep customers updated on vehicle progress and works.
• Obtain authority for extra work as needed.
• Cost the work, raise invoices and take payments.
• Promote and sell service plans.

Skills

Full UK driving licence

Experience in service department

Excellent communication

Kerridge / DMS experience

Time management

Self-motivated

Tools

Kerridge

Job description

We have fantastic opportunities for service advisors to join our fast paced, busy aftersales teams. You will be the first point of contact for all service customers, managing their customer journey from start to conclusion.

As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you do, building relationships and loyalty so customers come back time and time again.

Hours: 08:00 to 18:00 Monday to Friday, 1 in 3 Saturdays 08:00 to 12:30

Salary: Basic up to £27k OTE up to £40k

Key role responsibilities;

• Meet and greet our customers in a polite and courteous manner both in person and on the phone
• Arrange for customers vehicle to be booked in for work to be completed
• Have a clear understanding of the customer’s needs, correctly interpreting the instructions to complete job cards/repair orders
• Inspect vehicles with the customers beforehand, then again after work has been completed
• Assist with planning the forward capacity of the workshop, liaising with all relevant departments
• Monitor all work to ensure that it is completed by the times required
• Ensure our customers are kept fully updated with the progress of their vehicles, and works to be carried out
• To seek, record and communicate authority for any extra work required
• Cost the work and raise invoices, and take payments for work carried out
• Promote and Sell Service Plans

Experience, skills and attributes;

• A full UK driving licence is essential
• Experience of working within a service department is preferred, however, candidates with a strong customer service background will be considered. Full training will be provided
• Outstanding communication skills, both in-person and on the telephone
• Previous experience with DMS systems, e.g., Kerridge, would be an advantage
• Be committed to providing the highest quality of service to customers
• A self-starter who can work under their own initiative, multi-task and achieve deadlines through exceptional time management
• High level of accuracy with excellent attention to detail
• Strong organisational skills and the ability to follow processes