Service Advisor

JLR; Truro; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Colleague rewards platform (cashback &

Job summary

Vertu Land Rover Truro is seeking an experienced Service Advisor to join our aftersales team. You will be the key link between customers and workshop, ensuring a professional, efficient and enjoyable experience from start to finish.

You will manage customer enquiries, coordinate service and repair work, keep customers informed, and build relationships. A UK driving licence is required and training and progression are available through the Vertu group.

Qualifications

• Previous experience as a Service Advisor within the motor industry.
• Excellent communication and customer service skills.
• The ability to build strong customer relationships and provide a first-class experience.
• Strong organisational skills and the ability to work effectively under pressure.
• A proactive and positive attitude.
• A full UK driving licence.

Responsibilities

• Welcoming customers and managing service bookings
• Providing advice on vehicle servicing, maintenance and repair work
• Keeping customers updated throughout the service and repair process
• Liaising closely with technicians and workshop colleagues
• Identifying and recommending relevant products and services that add value for customers
• Managing customer expectations and resolving queries professionally
• Achieving individual and team performance targets
• Following up with customers to ensure complete satisfaction

Skills

Customer service

Communication

Relationship building

Full UK driving licence

Job description

Basic Salary up to £35,000 | OTE up to £39,800

AtVertu Land Rover Truro, we have an exciting opportunity for an experiencedService Advisorto join our successful and supportive aftersales team.

As part of one of the UK's largest automotive retail groups, you'll have the opportunity to work with the prestigious Land Rover brand while building a rewarding career with a business that invests heavily in its people, development and progression.

We are looking for someone who is passionate about delivering exceptional customer service, thrives in a fast-paced environment, and enjoys building genuine relationships with customers. If you take pride in creating outstanding customer experiences and want to be recognised and rewarded for your contribution, we'd love to hear from you.

What We Offer

• Basic salary up to£35,000
• OTE up to£39,800, dependent on experience and performance
• Ongoing manufacturer and industry-leading training
• Excellent career progression opportunities across the Vertu group
• A comprehensive range of colleague benefits designed to support your wellbeing, finances and professional development

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team, ensuring every customer receives a professional, efficient and enjoyable experience from start to finish.

You'll be responsible for managing customer enquiries, coordinating service and repair work, and ensuring customers are kept informed throughout their vehicle's journey. Your ability to communicate clearly, build trust and deliver exceptional service will play a vital role in maintaining our high customer satisfaction standards.

Your Responsibilities Will Include:

• Welcoming customers and managing service bookings
• Providing advice on vehicle servicing, maintenance and repair work
• Keeping customers updated throughout the service and repair process
• Liaising closely with technicians and workshop colleagues
• Identifying and recommending relevant products and services that add value for customers
• Managing customer expectations and resolving queries professionally
• Achieving individual and team performance targets
• Following up with customers to ensure complete satisfaction

About You

To be successful in this role, you will have:

• Previous experience as aService Advisor within the motor industry
• Excellent communication and customer service skills
• The ability to build strong customer relationships and provide a first-class experience
• Strong organisational skills and the ability to work effectively under pressure
• A proactive and positive attitude
• A full UK driving licence

Why Join Vertu?

At Vertu, we believe our colleagues are our greatest asset. That's why we invest more in training and career development than any other automotive retailer, helping our people build long-term and rewarding careers.

Our benefits package includes:

• 25 days annual leave plus bank holidays, increasing with length of service
• Access to our colleague rewards platform offering cashback and discounts with major retailers
• Preferential servicing and colleague car purchase schemes
• Company pension scheme
• Enhanced maternity and paternity benefits
• Ongoing training, development and progression opportunities

Please note that, if successful, employment checks will be required. These may include verification of employment history, address history, credit checks and a criminal record check.