Service Advisor

JLR; Taunton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Retail discounts & cashback platform

Enhanced maternity & paternity leave

Job summary

Vertu Land Rover Taunton is seeking an experienced Service Advisor to join our Aftersales team at a premium dealership. You will be the face of the customer service experience, coordinating between customers and workshop to ensure a seamless, professional service from first contact to vehicle handover.

You’ll need strong communication, a proactive approach and the ability to upsell where appropriate, while delivering targets and maintaining excellent service standards in a fast-paced retail

Qualifications

• Previous customer-facing experience (essential).
• Experience as a Service Advisor or within automotive is highly desirable.
• Strong communication skills and a natural ability to build rapport.
• A proactive, organised approach in a fast-paced environment.
• A focus on delivering targets while maintaining excellent service standards.

Responsibilities

• Managing customer bookings and setting clear expectations.
• Keeping customers updated throughout their vehicle service or repair.
• Identifying and upselling additional products and services where appropriate.
• Delivering a first-class customer experience at every touchpoint.
• Following up to ensure complete satisfaction and repeat business.

Skills

Customer service

Communication

Relationship building

Job description

Service Advisor – Vertu Land Rover Taunton
Up to £35,000 basic| OTE up to £39,800 + excellent benefits

Looking for your next step in a premium dealership environment?

AtVertu Land Rover Taunton, we’re growing our Aftersales team and have a fantastic opportunity for an experienced customer service professional to join us as aService Advisor. This is your chance to represent a prestigious brand while building a rewarding career with one of the UK’s leading motor retailers.

Why join Vertu Motors?

We invest in our people more than any other motor retailer – offering real career progression, industry-leading training, and a supportive team culture.

You’ll also benefit from:

• Up to £35,000 basic salary withOTE up to £39,800
• 25 days holiday+ bank holidays (rising with service)
• Access toretail discounts & cashback platform
• Enhanced maternity & paternity benefits

About the role

As a Service Advisor, you’ll be the face of our aftersales experience – ensuring every customer receives a seamless, professional and premium service from start to finish.

You’ll act as the key link between our customers and workshop, keeping everything running smoothly while building lasting relationships.

Key responsibilities:

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle service or repair
• Identifying and upselling additional products and services where appropriate
• Delivering a first-class customer experience at every touchpoint
• Following up to ensure complete satisfaction and repeat business

What we’re looking for

• Previouscustomer-facing experience(essential)
• Experience as aService Advisoror within automotive is highly desirable
• Strong communication skills and a natural ability to build rapport
• A proactive, organised approach in a fast-paced environment
• A focus on delivering targets while maintaining excellent service standards

Please note: all offers are subject to employment checks including references, address and credit checks, and a criminal record check.