Service Advisor

Vertu Motors plc; Yeovil; Hybrid; GBP 22,000 - 37,000; Full time

Benefits offered by this job

Up to £35,000 basic salary

OTE up to £36,800

25 days holiday + bank holidays

Retail discounts & cashback platform

Preferential service & colleague car-p

Share incentive plan & pension scheme

Enhanced maternity & paternityBenefits

Job summary

Vertu Land Rover Yeovil is recruiting a Service Advisor to join its Aftersales team in Yeovil. This role represents a premium brand and offers a competitive basic salary with excellent OTE and benefits.

You will be the face of the aftersales experience, coordinating between customers and the workshop to ensure smooth service delivery and lasting relationships. Apply now to join a leading UK motor retailer.

Qualifications

• Previous customer-facing experience (essential).
• Experience as a Service Advisor or within automotive is highly desirable.
• Strong communication skills and an ability to build rapport.
• A proactive, organized approach in a fast-paced environment.
• A focus on delivering targets while maintaining excellent service standards.

Responsibilities

• Manage customer bookings and set clear expectations.
• Keep customers updated throughout vehicle service or repair.
• Identify and upsell additional products and services where appropriate.
• Deliver a first-class customer experience at every touchpoint.
• Follow up to ensure complete satisfaction and repeat business.

Skills

Customer-facing experience

Service Advisor experience

Automotive knowledge

Strong communication

Relationship building

Proactive & organized

Target-driven service

Job description

Service Advisor – Vertu Land Rover Yeovil
Up to £35,000 basic DOE | OTE up to £36,800 + excellent benefits

Looking for your next step in a premium dealership environment?

At Vertu Land Rover Yeovil, we’re growing our Aftersales team and have a fantastic opportunity for an experienced customer service professional to join us as a Service Advisor. This is your chance to represent a prestigious brand while building a rewarding career with one of the UK’s leading motor retailers.

Why join Vertu Motors?

We invest in our people more than any other motor retailer – offering real career progression, industry-leading training, and a supportive team culture.

You’ll also benefit from:

• Up to £35,000 basic salary with OTE up to £36,800
• 25 days holiday+ bank holidays (rising with service)
• Access to retail discounts & cashback platform
• Preferential service & colleague car purchase schemes
• Share incentive plan & pension scheme
• Enhanced maternity & paternity benefits

About the role

As a Service Advisor, you’ll be the face of our aftersales experience – ensuring every customer receives a seamless, professional and premium service from start to finish.

You’ll act as the key link between our customers and workshop, keeping everything running smoothly while building lasting relationships.

Key responsibilities:

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle service or repair
• Identifying and upselling additional products and services where appropriate
• Delivering a first-class customer experience at every touchpoint
• Following up to ensure complete satisfaction and repeat business

What we’re looking for

• Previous customer-facing experience(essential)
• Experience as a Service Advisoror within automotive is highly desirable
• Strong communication skills and a natural ability to build rapport
• A proactive, organised approach in a fast-paced environment
• A focus on delivering targets while maintaining excellent service standards

Please note: all offers are subject to employment checks including references, address and credit checks, and a criminal record check.

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