Service Advisor

Perfect Placement UK Ltd; Sturry; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Training and development

Career progression

Employee benefits package

Friendly environment

Alternate Saturdays

Hours 07:30-17:00

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a busy Aftersales team in Canterbury. This established dealership group offers a competitive salary and a clear path for progression within a supportive automotive business.

You will be the first point of contact for customers in the service department, book servicing and MOTs, liaise with technicians and explain costs. Previous motor trade experience is essential, with strong customer service and organisation skills.

Qualifications

• Previous motor trade experience is essential.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Ability to manage multiple priorities in a busy dealership environment.
• Positive, professional and customer-focused approach.
• Good IT skills and experience using dealership or booking systems.

Responsibilities

• Act as the first point of contact for customers visiting the service department.
• Welcome customers and manage service enquiries in person, by telephone and email.
• Book vehicle servicing, repairs and MOTs.
• Liaise with technicians and communicate vehicle progress to customers.
• Prepare estimates and explain completed work and costs.
• Maintain accurate customer and vehicle records.
• Identify opportunities for additional products and services.

Skills

Excellent communication

Customer service

Organisational skills

Administrative abilities

IT skills

Tools

Dealership booking systems

CRM systems

Job description

Our client, an established and successful dealership group, is recruiting an experienced Service Advisor to join its busy Aftersales team in Canterbury. This Service Advisor vacancy offers an excellent opportunity to develop your career within a professional, supportive and growing automotive business.

Benefits

• Competitive salary of £33,500.
• Monthly performance bonus.
• Full manufacturer training and ongoing development.
• Clear career progression opportunities.
• Employee benefits package.
• Friendly and supportive working environment.
• Alternate Saturdays, 08:00-13:00, paid in addition to salary.
• Monday to Friday working hours: 07:30-17:00.

Duties

• As a Service Advisor, act as the first point of contact for customers visiting the service department.
• Welcome customers and manage service enquiries in person, by telephone and email.
• Book vehicle servicing, repairs and MOTs.
• Liaise with technicians and communicate vehicle progress to customers.
• Prepare estimates and explain completed work and associated costs.
• Maintain accurate customer and vehicle records.
• Identify suitable opportunities for additional products and services.
• Support the team in delivering excellent customer satisfaction.

Requirements

• Previous motor trade experience is essential.
• Previous Service Advisor experience would be advantageous.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Ability to manage multiple priorities in a busy dealership environment.
• Positive, professional and customer-focused approach.
• Good IT skills and experience using dealership or booking systems.