Service Advisor

Perfect Placement UK Ltd; Tonbridge; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Zusammenfassung

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a prestigious main dealership in Tonbridge, Kent. The role offers a basic salary up to £32,000, with an attractive OTE of up to £38,000 through a bonus structure.

Typical hours are Monday to Friday, 08:00 to 17:30, with one in four Saturdays 08:00 to 13:00 and additional Saturdays available if required. Responsibilities include managing workshop control, coordinating bookings, advising customers on faults and servicing, and

Qualifikationen

• Previous experience as a Service Advisor or in a motor trade bookings role.
• Good technical understanding of motor vehicles.
• Excellent verbal and written communication skills.
• Full UK driving licence, preferably clean.
• Willingness to develop EV knowledge.

Aufgaben

• As a Service Advisor, manage workshop control and coordinate vehicle bookings.
• Schedule servicing, repairs and maintenance appointments.
• Advise customers on vehicle faults and servicing requirements.
• Prepare accurate estimates for repair times and costs.
• Liaise with customers regarding additional work identified during inspections.
• Provide progress updates and track vehicles in the workshop.
• Handle customer complaints professionally and respond to requests.
• Liaise with technicians, management and dealership staff.

Kenntnisse

Customer service

Communication

Teamwork

Payments processing

Jobbeschreibung

Our client is seeking an experienced Service Advisor to join their prestigious main dealership in Tonbridge, Kent. This Service Advisor position offers the opportunity to work with a forward-thinking automotive brand within a supportive and professionally managed dealer group.

• Basic salary up to £32,000, negotiable depending on experience
• OTE of up to £38,000 through an attractive bonus structure
• Monday to Friday, 08:00 to 17:30
• One in four Saturdays, 08:00 to 13:00, with additional Saturdays available if required
• Full training and development, including electric vehicle-specific training
• Supportive management and future progression opportunities
• Opportunity to join an established dealer group representing a prestigious automotive brand

Duties:

• As a Service Advisor, manage workshop control and coordinate vehicle bookings
• Schedule servicing, repairs and maintenance appointments
• Advise customers on vehicle faults, servicing requirements and repair solutions
• Prepare accurate estimates for repair times and costs
• Liaise with customers regarding additional work identified during inspections
• Provide regular progress updates and ensure vehicles are tracked throughout the workshop
• Handle customer complaints and respond professionally to requests
• Liaise effectively with technicians, management and other dealership staff

Requirements:

• Previous experience as a Service Advisor or in a similar motor trade service bookings role is preferred
• Good technical understanding and general knowledge of motor vehicles
• Excellent verbal and written communication skills
• Professional, polite, attentive and accurate approach to customer service
• Willingness to maintain and develop technical knowledge, including electric vehicle awareness
• Confidence processing payments and resolving customer concerns
• Ability to work independently and effectively as part of a team
• Full UK driving licence, preferably clean

The successful Service Advisor will be self-motivated, organised and committed to delivering an exceptional customer experience within a luxury automotive environment. If you are an experienced Service Advisor seeking career development within a reputable dealership group, this is an excellent opportunity.