Service Advisor

ACS Recruitment Consultancy; Canterbury; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Alternate Saturdays paid

Full training

Job summary

ACS Automotive in Canterbury is seeking a proactive Service Advisor to join the busy service department. You’ll welcome customers, book servicing and repairs, and explain work required while keeping clients informed from start to finish.

You’ll need motor trade experience and strong communication skills, with attention to detail and a friendly, practical approach. The role offers full training, a competitive salary and a monthly performance bonus, with alternate Saturday mornings paid.

Qualifications

• Motor trade experience is essential.
• Strong communication skills and attention to detail.
• Friendly, practical approach to customer service.

Responsibilities

• Welcoming customers and booking vehicles in for servicing and repairs.
• Listening to customer concerns and passing clear information to the workshop.
• Providing estimates, explaining recommended work and gaining authorisation.
• Keeping customers updated on progress and collection times.
• Working closely with technicians and the parts department to keep jobs moving.
• Preparing invoices and explaining completed work when customers collect their vehicles.

Skills

Motor trade experience

Customer service

Communication skills

Attention to detail

Job description

Service Advisor

Canterbury

Competitive Salary + Monthly Performance Bonus

Working Hours: Monday–Friday, 7.30am–5pm, plus every other Saturday, 8am–1pm, paid additionally.

Know the motor trade and enjoy looking after customers? We’d like to hear from you.

We’re recruiting for a Service Advisor to join a dealership in Canterbury. If you’re organised, approachable and enjoy the buzz of a busy service department, this could be your next move.

You’ll help customers from their first booking through to collecting their vehicle, making sure they understand the work required and keeping them informed along the way.

What you’ll be doing:

• Welcoming customers and booking vehicles in for servicing and repairs.
• Listening to customer concerns and passing clear information to the workshop.
• Providing estimates, explaining recommended work and gaining authorisation.
• Keeping customers updated on progress and collection times.
• Working closely with technicians and the parts department to keep jobs moving.
• Preparing invoices and explaining completed work when customers collect their vehicles.

What we’re looking for:

Motor trade experience is essential. Previous Service Advisor experience would be particularly useful, along with strong communication skills, attention to detail and a friendly, practical approach.

You’ll be comfortable juggling bookings, calls and customer enquiries while making sure everyone receives a helpful, professional service.

What’s on offer:

• Competitive rates of pay.
• Monthly performance bonus.
• Alternate Saturday mornings paid additionally.
• Full training to support your development.