Service Advisor

Perfect Placement; Stretford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive £30k base salary + £35k OТ

Bonuses and commissions based on绩绩

33 days annual leave including bankhol

Retail discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare

Volunteer days

Share purchase plans

Employee referral rewards

Ongoing training and development

Flexible working arrangements

Job summary

Perfect Placement is seeking a highly motivated Service Advisor for an automotive dealership in Manchester. The role focuses on delivering outstanding customer service and ensuring smooth communication between customers and the workshop team.

The successful candidate will have proven Service Advisor experience in the automotive sector, strong communication skills, and the ability to upsell services. A UK driving licence is required and a target-driven mindset is preferred.

Qualifications

• Proven experience as a Service Advisor in automotive or similar customer service role.
• Excellent communication and customer experience focus.
• Ability to upsell services.
• Strong organisation and ability to work under pressure.
• Target-driven with sales or service goals.
• Valid UK driving licence.
• Team player and able to work independently.

Responsibilities

• Greet customers warmly and maintain professional, friendly communication throughout their service visit.
• Keep customers informed about vehicle repair and maintenance progress.
• Develop and maintain technical product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule vehicle appointments efficiently and accurately.
• Conduct pre-appointment calls to confirm bookings and address customer questions.
• Maintain accurate customer records within management systems.
• Uphold high standards of customer service and the dealership's brand reputation.

Skills

Customer service

Communication

Upselling

Teamwork

Organisational skills

Job description

We are seeking a highly motivated Service Advisor to join a respected automotive dealership in Manchester. This is an excellent opportunity for an experienced Service Advisor to advance their career within a reputable organisation that values service excellence and reward-driven performance. The successful individual will play a key role in delivering outstanding customer service, ensuring smooth communication between customers and the workshop team.

Benefits for the successful Service Advisor:

• Competitive OTE of £35,000 annually with a basic salary of £30,000
• Opportunity to earn bonuses and commissions based on performance
• 33 days of annual leave, including bank holidays
• Retail discounts on cars and servicing to reduce costs
• Access to a comprehensive company pension scheme
• Family-friendly policies for better work-life balance
• Cycle-to-work scheme for cost-effective commuting
• 24/7 access to healthcare professionals
• Paid community volunteering days
• Investment options through share purchase plans
• Employee referral rewards
• Ongoing training and development programmes
• Flexible working arrangements (where applicable)

Duties of the Service Advisor:

• Greet customers warmly and maintain professional, friendly communication throughout their service visit
• Keep customers informed about vehicle repair and maintenance progress
• Develop and maintain technical product knowledge through manufacturer-led training
• Promote additional services and repairs based on technician recommendations
• Schedule vehicle appointments efficiently and accurately
• Conduct pre-appointment calls to confirm bookings and address customer questions
• Maintain accurate customer records within management systems
• Uphold high standards of customer service and the dealership's brand reputation

Requirements:

• Proven experience as a Service Advisor within the automotive industry or in a similar customer service role
• Excellent communication skills with a focus on delivering an exceptional customer experience
• Ability to identify customer needs and upsell services effectively
• Strong organisational skills and the ability to work under pressure
• Target-driven mindset with a record of achieving sales or service goals
• Valid UK driving licence
• Ability to work well within a team and independently

If you are dedicated to delivering excellent customer service and aspire to develop your career as a Service Advisor, we would like to hear from you.