Service Advisor

Allscreens Nationwide Ltd; Farnham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-target earnings £36,000

Monthly bonus £200 + £30 per service

Average monthly bonus £400

Career progression

Job summary

Allscreens Nationwide Ltd. in Farnham is seeking an experienced Service Advisor to join our automotive dealership team. You will manage service bookings, communicate repair estimates, and upsell services to maximise workshop revenue.

The role requires proven automotive service experience, strong communication, and a full UK driving licence. Enjoy a structured Monday-to-Friday schedule with clear progression opportunities within a reputable dealership.

Qualifications

• Proven experience as a Service Advisor in automotive industry.
• Strong communication, interpersonal and organisational skills.
• Able to handle a high-volume environment (15-20 customers daily).
• Full UK driving licence.

Responsibilities

• Book and manage vehicle servicing appointments.
• Understand customer requirements and communicate repair estimates.
• Upsell additional services and products to maximise workshop revenue.
• Act as the liaison between customers and the workshop team to ensure smooth service delivery.
• Submit warranty invoicing and obtain necessary approvals.
• Maintain detailed records of customer interactions, service histories, and vehicle information.
• Deliver excellent customer service, fostering loyalty and satisfaction.
• Promote additional dealership services to maximise customer retention.
• Assist with workflow and prioritisation tasks.

Skills

Service advisory

Customer service

Communication skills

Organisation

Driving licence

Job description

We are recruiting for a reputable automotive dealership in Farnham seeking an experienced Service Advisor. This is an excellent opportunity for skilled professionals to join a dynamic team, offering competitive pay, career growth, and a supportive working environment. Our client values automotive expertise and exceptional customer service, making the Service Advisor role ideal for candidates committed to delivering high standards.

Benefits of the Service Advisor:

• Competitive basic salary up to £32,000, dependent on experience
• On-target earnings of approximately £36,000 including performance-based bonuses
• Fixed working hours from 8:00 am to 5:30 pm, Monday to Friday, with weekends off
• Monthly bonus of £200 plus additional incentives of £30 per service plan sold
• Average monthly bonus of around £400, depending on customer volume
• Opportunities for career progression within a well-established dealership
• Engagement with renowned brands including Citroen, DS, Fiat, Abarth, with future plans to include Peugeot and Vauxhall

Duties:

• Book and manage vehicle servicing appointments efficiently and accurately
• Understand customer requirements and communicate repair estimates clearly
• Upsell additional services and products to maximise workshop revenue
• Act as the liaison between customers and the workshop team to ensure smooth service delivery
• Submit warranty invoicing and obtain necessary approvals
• Maintain detailed records of customer interactions, service histories, and vehicle information
• Deliver excellent customer service, fostering loyalty and satisfaction
• Promote additional dealership services to maximise customer retention
• Assist with workflow and prioritisation tasks

Requirements:

• Proven experience as a Service Advisor within the automotive industry
• Strong communication, interpersonal, and organisational skills
• Ability to handle a high-volume customer environment (15-20 customers daily)
• Sound knowledge of automotive servicing and workshop processes
• Full UK driving licence
• Professional attitude with attention to detail and reliability