Service Advisor

Perfect Placement; Northampton; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression within a growing de

Supportive, family-oriented team

Job summary

Perfect Placement are seeking a professional and customer-focused Service Advisor for a reputable family-run main dealership in Northampton.

You will be the first point of contact for service customers, book vehicles for service/MOT/repair, liaise with the workshop, explain costs clearly, and promote service plans to help deliver exceptional customer service.

Qualifications

• Previous experience as a Service Advisor or in a similar customer service role within the motor trade.
• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure within busy service schedules.
• Strong organisational skills with attention to detail and IT proficiency.
• A proactive attitude with a focus on up-selling and achieving targets.

Responsibilities

• Be the first point of contact for all service customers, providing a welcoming and professional experience.
• Handle customer enquiries efficiently in person and over the phone.
• Book vehicles in for service, MOT, or repairs accurately and record all information correctly.
• Liaise with the workshop team to provide updates on vehicle progress.
• Explain maintenance work, costs, and timescales clearly and transparently to customers.
• Proactively promote additional products and services such as service plans, warranties, and accessories.
• Process invoices, payments, and warranty documentation with attention to detail.
• Manage aftersales administration, including warranty claims and follow-up calls.
• Maintain high standards of customer satisfaction and retention, ensuring a seamless customer journey.

Skills

Customer service

Communication

Organisational skills

Upselling

Job description

Our client, a reputable family-run main dealership in Northampton, with over 20 years' experience in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly and supportive team. This role offers an excellent opportunity for an experienced Service Advisor to develop their career within a well-established dealer group committed to delivering exceptional customer service.

Benefits:

• Competitive basic salary up to £30,000, depending on experience
• Realistic OTE of £35,000+
• Working hours: Monday to Friday, 8:00am - 5:30pm; 1 in 4 Saturday mornings
• Ongoing training and development opportunities
• Supportive, family-oriented team environment
• Career progression within a growing dealership group

Duties of a Service Advisor:

• Serve as the first point of contact for all service customers, providing a welcoming and professional experience
• Handle customer enquiries efficiently in person and over the phone
• Book vehicles in for service, MOT, or repairs accurately and record all information correctly
• Liaise with the workshop team to provide updates on vehicle progress
• Explain maintenance work, costs, and timescales clearly and transparently to customers
• Proactively promote additional products and services such as service plans, warranties, and accessories
• Process invoices, payments, and warranty documentation with attention to detail
• Manage aftersales administration, including warranty claims and follow-up calls
• Maintain high standards of customer satisfaction and retention, ensuring a seamless customer journey

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or in a similar customer service role within the motor trade
• Excellent communication and interpersonal skills
• Ability to work efficiently under pressure within busy service schedules
• Strong organisational skills with attention to detail and IT proficiency
• A proactive attitude with a focus on up-selling and achieving targets