Service Advisor

KPI People Ltd; Slough; On-site; GBP 28,000 - 34,000; Full time

Job summary

A busy franchised main dealership in Slough is seeking a Service Advisor to join their successful Aftersales team. The ideal candidate will have at least 12 months of experience in the motor trade and a full UK driving licence. Responsibilities include meeting customers, explaining services, completing paperwork, and ensuring high levels of customer satisfaction. This role offers a basic salary of £28,000 with on-target earnings of £34,000 uncapped, along with a great benefits package.

Benefits

Great Benefits Package

Qualifications

• Minimum 12 months experience as a Service Advisor in the motor trade.
• Possess a full UK driving licence.

Responsibilities

• Meet and greet customers as they arrive.
• Explain work due to be carried out on vehicles.
• Complete courtesy car insurance paperwork accurately.
• Provide progress updates to customers.
• Liaise with workshop and other teams.
• Invoicing for work carried out.
• Take payments and explain invoices.
• Quote and sell service plans.
• Complete warranty paperwork.
• Deliver exceptional customer service.

Skills

Motor Trade Service Advisor experience

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Service Advisor - Slough

Basic Salary - £28,000

OTE - £34,000 Uncapped

Great Benefits Package

Our client, a busy franchised main dealership in Slough has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £28,000

On Target Earnings of £34,000 uncapped!

Great Benefits Package

Working Hours

Monday to Friday 8am - 6pm

Saturday Mornings on a Rota 1 in 4