Service Advisor

Perfect Placement UK Ltd; Sefton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £36,000

Full-time 42 hours/week

In-house training

Career progression

Rotas include Saturdays

Job summary

Perfect Placement UK Ltd is recruiting for a Service Advisor to join a well-established Liverpool dealership. The role offers a rewarding path in a busy, customer-focused environment within the automotive sector.

The successful candidate will have proven experience as a Service Advisor, strong communication skills, and be able to handle bookings, upsell where appropriate, and coordinate with the Aftersales team. A passion for cars and customer service is essential.

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication skills with ability to explain technical information clearly.
• Familiarity with Kerridge, ADP or other dealer management systems is advantageous.

Responsibilities

• Book MOTs, services and repairs for customers.
• Advise customers on warranty cover and upsell parts and accessories.
• Coordinate with Aftersales for scheduling based on workload.
• Handle customer inquiries by phone, online and face-to-face.
• Keep customers informed about turnaround times and service progress.
• Maintain accurate customer records and bookings in the system.

Skills

Excellent communication

Organisational skills

Customer service

Teamwork

Tools

Kerridge

ADP

Job description

We are recruiting on behalf of our client for a Service Advisor to join their well-established dealership in Liverpool. This position offers a rewarding opportunity for an experienced Service Advisor to contribute to a busy, customer-focused environment while progressing their career within the automotive sector.

Benefits

• Competitive basic salary of £30,000 per annum, with an uncapped OTE of up to £36,000
• Permanent, full-time contract comprising 42 hours per week
• Opportunities for ongoing training through in-house brand development programmes
• Clear routes for career progression within a reputable dealership
• Working hours mainly Monday to Friday, with Saturday mornings on a rota basis
• Engaging, vibrant environment representing a well-known automotive brand
• The chance to utilise your automotive knowledge and communication skills to deliver exceptional service

Duties of a Service Advisor

• Booking MOTs, services, and repairs efficiently for customers
• Advising customers on warranty cover and upselling parts and accessories
• Coordinating with the Aftersales team for appointment scheduling based on workload
• Handling customer inquiries via phone, online, and face-to-face
• Keeping customers informed about vehicle turnaround times and service progress
• Maintaining accurate customer records and system updates for all bookings and communications

Requirements of a Service Advisor

• Proven experience as a Service Advisor or similar role within the automotive industry
• Excellent communication skills, with the ability to establish rapport and explain technical information clearly
• Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
• Strong organisational skills, capable of working independently and within a team
• A passion for cars and providing a first-class customer experience