Senior Service Advisor

Perfect Placement UK Ltd; Lancashire; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression paths

Team-oriented environment

Saturday rota on occasions

Job summary

Perfect Placement UK Ltd. is recruiting for a Senior Service Advisor at a well-established Blackpool dealership. This role focuses on delivering outstanding customer service, coordinating service appointments, and supporting service department operations.

The successful candidate will have automotive service advisory experience, strong communication skills, and a proactive approach to customer care. The position is permanent, full-time, based in Blackpool with a Monday–Friday schedule and

Qualifications

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.

Responsibilities

• Efficiently booking MOTs, services, and repairs in line with showroom capacity.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

Kerridge

ADP

Job description

We are actively recruiting on behalf of our client for a Senior Service Advisor to join their well-established dealership in Blackpool. This Senior Service Advisor role offers a fantastic opportunity for an experienced automotive professional to enhance their career within a reputable organisation. The Senior Service Advisor will play a key role in delivering exceptional customer service and supporting the operational efficiency of the service department.

Benefits:

• Competitive basic salary of £32,000 per annum, with an uncapped OTE of up to £38,000
• Permanent, full-time employment with 42 hours per week
• Opportunities for ongoing training and professional development through in-house brand programmes
• Clear pathways for career progression within the dealership
• Supportive and friendly team environment
• Working primarily Monday to Friday, with Saturday mornings on a rota basis
• A dynamic, customer-focused workplace with a well-known automotive brand

Duties of a Senior Service Advisor:

• Efficiently booking MOTs, services, and repairs in line with showroom capacity
• Advising customers on warranty coverage and upselling parts and accessories
• Coordinating with the Aftersales team to organise and schedule appointments based on workload demands
• Handling a high volume of customer inquiries via phone, email, and face-to-face interactions
• Keeping customers informed about vehicle progress and turnaround times
• Maintaining accurate customer records and updating systems with all bookings and interactions
• Providing a high standard of customer care throughout the service process

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Excellent communication skills, particularly in building rapport and explaining technical information clearly
• Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
• Strong organisational ability and capacity to work independently or within a team
• Passion for cars and delivering a first-class customer experience

If you meet the above criteria and are keen to elevate your career as a Senior Service Advisor, we would like to hear from you.