Service Advisor

Pembrook Resourcing LTD; Salisbury; Presencial; GBP 30 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ongoing training and development

Supportive working environment

Resumo da oferta

Pembrook Resourcing LTD in Salisbury is recruiting a Service Advisor for an established dealership. You will be the key contact between customers and the workshop, supporting vehicle check-in, progress updates and smooth collection.

The role offers a £29,500 basic salary with an OTE of up to £33,000 and a 42.5-hour week, along with ongoing training and a supportive working environment to grow in automotive customer service. This is a fast-paced, customer-focused role within a busy dealership.

Qualificações

• Previous experience as a Service Advisor within the automotive industry.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confident working in a busy dealership environment.
• Good attention to detail and the ability to multitask.
• A professional and customer-focused approach.

Responsabilidades

• Welcoming customers and handling service enquiries.
• Booking vehicles into the workshop.
• Preparing job cards and accurately recording customer requirements.
• Liaising with technicians and workshop colleagues.
• Providing customers with regular updates on vehicle progress.
• Discussing additional work and obtaining customer authorisation.
• Ensuring vehicles are ready for collection and invoices are explained.
• Delivering excellent customer service throughout the process.

Conhecimentos

Customer service

Communication

Organisation

Multi-tasking

Descrição da oferta de emprego

SERVICE ADVISOR

SALISBURY | £29,500 BASIC | £33,000 OTE | 42.5-HOUR WORKING WEEK

Are you an experienced Service Advisor looking for your next opportunity within the automotive industry? We are recruiting for a customer-focused Service Advisor to join an established dealership in Salisbury.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships and delivering an excellent customer experience.

THE OPPORTUNITY

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring a smooth and efficient service experience from vehicle check-in through to collection.

You'll be responsible for understanding customer requirements, providing clear updates and ensuring all work is completed to a high standard.

THE PACKAGE

• £29,500 basic salary.
• OTE of up to £33,000.
• 42.5-hour working week.
• Ongoing training and development.
• Supportive working environment.

THE ROLE

• Welcoming customers and handling service enquiries.
• Booking vehicles into the workshop.
• Preparing job cards and accurately recording customer requirements.
• Liaising with technicians and workshop colleagues.
• Providing customers with regular updates on vehicle progress.
• Discussing additional work and obtaining customer authorisation.
• Ensuring vehicles are ready for collection and invoices are explained.
• Delivering excellent customer service throughout the process.

THE IDEAL CANDIDATE

• Previous experience as a Service Advisor within the automotive industry.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confident working in a busy dealership environment.
• Good attention to detail and the ability to multitask.
• A professional and customer-focused approach.