Service Advisor

Perfect Placement UK Ltd; Carlisle; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme with employercon I

Generous holiday allowance

Employee discounts

Training and development

Job summary

Perfect Placement UK Ltd is representing a reputable automotive dealership in Carlisle recruiting a Service Advisor. You will deliver excellent customer service, book service appointments, liaise with workshop technicians and keep customers updated on progress.

This role offers a competitive basic salary up to £28,125 with an OTE around £33,000, 40-hour week, flexible hours, generous holiday, a workplace pension, and access to training and progression opportunities within a supportive team.

Qualifications

• Previous experience as a Service Advisor within a main dealership environment.
• Strong communication and organisational skills.
• Ability to work effectively under pressure and meet deadlines.

Responsibilities

• Greeting customers and booking service appointments efficiently.
• Interpreting customer concerns and liaising with workshop technicians.
• Estimating repair times and costs accurately.
• Handling customer inquiries and complaints professionally.
• Tracking vehicle progress through the workshop and providing updates.

Skills

Main dealership experience

Customer service

Communication

Organisation

Deadline adherence

Job description

We are recruiting a Service Advisor on behalf of a reputable automotive dealership in Carlisle. The Service Advisor will play a crucial role in delivering exceptional customer service, ensuring customer satisfaction, and maintaining efficient workshop operations. This opportunity offers a competitive salary, achievable incentives, and career development prospects within a supportive team environment.

• - Competitive basic salary up to £28,125, with a likely OTE of £33,000 through performance-based bonuses
• - Salary based on a 40-hour week with flexible working hours potential
• - Generous holiday allowance exceeding industry standards
• - Pension scheme with employer contributions
• - Access to industry-leading customer service and workshop process training
• - Opportunities for professional growth and promotion within the company
• - Employee discounts on various products and services

Duties:

• - Greeting customers and booking service appointments efficiently
• - Interpreting customer concerns accurately and liaising with workshop technicians
• - Estimating repair times and costs with precision as the Service Advisor
• - Handling customer inquiries and complaints professionally
• - Tracking vehicle progress through the workshop and providing updates to customers
• - Ensuring excellent customer service throughout every interaction
• - Communicating effectively with both customers and the workshop team to uphold service standards

Requirements:

• - Previous experience as a Service Advisor within a main dealership environment
• - Strong communication and organisational skills
• - Ability to work effectively under pressure and meet deadlines
• - Good understanding of automotive systems and workshop processes
• - Professional attitude with a customer-focused approach
• - Willingness to contribute to team success and business growth

If you are an ambitious Service Advisor looking to join a forward-thinking dealership committed to recognising and rewarding talent, we want to hear from you.