Service Advisor

Confidential; Royal Leamington Spa; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Employee discounts on vehicle services

Career development opportunities

Job summary

Confidential in Leamington Spa is seeking an Automotive Service Advisor to join a dealership team. You will be the main contact for customers, managing bookings, coordinating workshop activity and maximising customer satisfaction and aftersales revenue.

This full-time, permanent role offers Monday to Friday hours (8:30am-5:30pm), no weekend work, on-site parking and staff discounts on vehicle purchases and servicing. Experience in a car dealership and knowledge of DMS like Kerridge is preferred.

Qualifications

• Previous experience as an Automotive Service Advisor in a car dealership.
• Excellent customer service and communication skills.
• Confident handling customer enquiries and managing expectations.
• Experience upselling additional work, products or services.
• Knowledge of Kerridge, 1link, Pinnacle or similar DMS.
• Strong organisational and time-management skills.
• Full manual UK driving licence.

Responsibilities

• Managing customer service and maintenance bookings.
• Welcoming customers and discussing their vehicle requirements.
• Ensuring efficient workshop loading and technician utilisation.
• Keeping customers updated throughout the service and repair process.
• Explaining recommended repairs and additional work clearly and professionally.
• Upselling additional products, services or service plans.
• Maintaining accurate customer and vehicle records.
• Following up with customers to ensure satisfaction and repeat business.
• Working closely with the workshop team to deliver an efficient and high-quality service.

Skills

Customer service

Communication

Upselling

Time management

Organisation

UK driving licence

Tools

Kerridge

1link

Pinnacle

Job description

Automotive Service Advisor

Location: Leamington Spa
Basic Salary: Up to £30,000 Depending on Experience
OTE: £34,000
Hours: Monday to Friday, 8:30am - 5:30pm
Working Pattern: No Weekends
Job Type: Full-Time, Permanent

Experienced Automotive Service Advisor? Ready for a Better Work-Life Balance?
Fancy a dealership Service Advisor role where you can put your customer service skills to good use without working weekends?

We're recruiting an experienced Service Advisor to join the team in Leamington Spa.
This is an excellent opportunity to join an established and respected automotive dealer group, where you'll play a key role in delivering outstanding customer experiences, supporting workshop efficiency and building lasting customer relationships.
With Monday-to-Friday hours, no weekend working, on-site parking and employee discounts, this could be the ideal next step for an experienced Service Advisor looking for a fresh opportunity.

What's in It for You?

• Monday to Friday, 8:30am - 5:30pm
• No weekend working
• On-site parking
• Employee discounts on vehicle purchases and servicing
• Opportunity to develop your career within an established automotive dealer group
• A varied customer-facing role within a busy dealership environment

The Role: Automotive Service Advisor

As a Service Advisor, you'll be the main point of contact between customers and the workshop, ensuring every customer receives a professional, friendly and efficient service experience.
You'll take responsibility for managing customer bookings, coordinating workshop activity and identifying opportunities to maximise customer satisfaction and aftersales revenue.

Your responsibilities will include:

• Managing customer service and maintenance bookings
• Welcoming customers and discussing their vehicle requirements
• Ensuring efficient workshop loading and technician utilisation
• Keeping customers updated throughout the service and repair process
• Explaining recommended repairs and additional work clearly and professionally
• Upselling additional products, services, service plans and special offers
• Maintaining accurate customer and vehicle records within the dealership management system
• Following up with customers to ensure satisfaction and encourage repeat business
• Working closely with the workshop team to deliver an efficient and high-quality service

What We're Looking For

• Previous experience working as a Automotive Service Advisor within a car dealership is essential
• Excellent customer service and communication skills
• Confident handling customer enquiries and managing expectations
• Previous experience upselling additional work, products or services
• Knowledge of Kerridge, 1link, Pinnacle or similar Dealer Management Systems (DMS)
• Strong organisational and time-management skills
• Ability to work effectively in a busy, fast-paced Service Department
• A professional, positive and customer-focused approach
• Full manual UK driving licence