Service Advisor

KPI People Ltd; Royal Leamington Spa; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

23 days annual leave

Birthday Leave

Company Pension

Staff discounts

Benefits Platform

Job summary

KPI People Ltd is assisting a franchised dealership in Leamington Spa to recruit a Service Advisor. The role focuses on meeting customers, explaining required work and liaising with workshop teams to keep customers updated.

You will handle invoicing, service plan sales, and warranty paperwork while delivering exceptional customer service in a Monday–Friday schedule with no weekends.

Qualifications

• 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain to customers the work due to be carried out on their vehicle.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out and taking payment.
• Quoting and selling Service Plans.
• Ensuring warranty paperwork is completed.
• Delivering high level of customer service.

Skills

Motor trade experience

Driving licence

Tools

Kerridge or Pinnacle

Job description

Service Advisor – Leamington Spa –

Basic Salary – £30,000 –

OTE - £36,000 (Uncapped) –

Monday to Friday Only –

Extensive Benefits Package -

Our client, an established, family-owned company with the reputation for being one of the UK’s leading motor groups representing world renown manufactures have the requirement for an experienced Service Advisor to join their busy franchised dealership in Salisbury.

Our client offers you the following remuneration and benefits:

• Basic salary Up to £30,000
• OTE £36,000
• 23 days paid annual leave,
• Birthday Leave, extra paid day off to celebrate your birthday.
• Company Pension.
• Staff discounts on vehicle sales, servicing, parts and labour across their dealer network.
• Benefits Platform, discounts across a whole host of High Street partners.

As a Service Advisor your responsibilities will include:

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience

Remuneration & Benefits

• Basic Salary of £30,000
• On Target Earnings of £36,000 uncapped
• Great Benefits Package

Working Hours

• Monday to Friday 8am – 5.30pm only
• No weekends