Service Advisor

autoskills-uk; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading automotive service provider in Reading is looking for an experienced Service Advisor to join their team. The successful candidate will manage service bookings, ensure customer satisfaction, and optimize workshop efficiency. A confidence in up selling and excellent customer service skills are essential. The role offers a competitive salary and is full-time, with potential for bonuses.

Benefits

Bonus potential

Full-time employment

Qualifications

• Previous experience as a Service Advisor is essential.
• Knowledge of Kerridge / 1 link / Pinnacle systems or similar required.
• Must be confident in up selling and customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading.
• Meet and greet service customers.

Skills

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Money motivated with confidence in up selling

Customer focused

Ability to thrive within a busy service department

Full clean UK Driving Licence

Job description

SERVICE ADVISOR – Reading

Basic Salary - £24,000 - £28,000 + Bonus. Working Hours - Monday to Friday 8.30am till 6.00pm and 1 in 2 Saturdays 8.30am till 12.30pm.

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 45095