Service Advisor

Perfect Placement UK Ltd; Peckleton; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company pension

On-site parking

Flexible hours

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a busy Aftersales team in Melton Mowbray, Leicestershire. The role offers flexibility with PM-based hours and a family-owned automotive environment.

Salary is up to £37,000 including bonus, with options for flexible full-time or part-time work. Key duties include bookings, estimates, invoicing, upselling service plans, and customer handovers within a supportive team.

Qualifications

• Previous experience as a Service Advisor or in a similar automotive customer-facing role.
• Previous experience within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational and administration skills.
• A motivated and professional approach.

Responsibilities

• Meeting and greeting customers in a professional and friendly manner.
• Managing customer bookings and checking vehicles into the workshop.
• Advising customers on recommended work and the appropriate course of action.
• Preparing estimates for repair costs and timescales.
• Maximising opportunities to upsell additional work through the vehicle health check process.
• Preparing invoices and explaining completed work to customers.
• Taking customer payments.
• Quoting and selling service plans.
• Completing vehicle handovers and follow-up customer contact.
• Working towards agreed targets and deadlines.
• Supporting the wider Aftersales team where required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Organisation

Driving licence

Job description

We are recruiting for an experienced Service Advisor to join a busy and successful Aftersales team in Melton Mowbray. This is an excellent opportunity for an experienced Service Advisor looking for a flexible PM-based role, working alongside an established Aftersales team within a well-established, family-owned automotive business.

• Salary: Up to £37,000 including bonus
• Hours: Monday to Friday, 10:00am or 12:00pm – 6:00pm + 1 in 3 Saturday mornings

What’s on Offer:

• Up to £37,000 salary including bonus
• Flexible full-time or part-time working options
• Monday to Friday 10:00am or 12:00pm – 6:00pm
• 1 in 3 Saturday mornings, 8:30am – 1:00pm
• Time off in lieu available for Saturday working
• Additional hours available for holiday and absence cover
• Occasional AM collection and delivery opportunities
• Company pension
• On-site parking
• Opportunity to join a growing and well-established automotive business

Key Responsibilities of a Service Advisor:

• Meeting and greeting customers in a professional and friendly manner
• Managing customer bookings and checking vehicles into the workshop
• Advising customers on recommended work and the appropriate course of action
• Preparing estimates for repair costs and timescales
• Maximising opportunities to upsell additional work through the vehicle health check process
• Preparing invoices and explaining completed work to customers
• Taking customer payments
• Quoting and selling service plans
• Completing vehicle handovers and follow-up customer contact
• Working towards agreed targets and deadlines
• Supporting the wider Aftersales team where required

What We’re Looking For:

• Previous experience as a Service Advisor or in a similar automotive customer-facing role
• Previous experience within the motor trade
• Excellent customer service and communication skills
• Strong organisational and administration skills
• A motivated and professional approach
• Ability to work effectively as part of a team
• Strong attention to detail
• Ability to work under pressure and meet deadlines
• Full clean driving licence

Service Advisor • Leicestershire, Melton Mowbray