Service Advisor

Perfect Placement UK Ltd; Leighton Buzzard; On-site; GBP 32,000 - 40,000; Full time

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a reputable independent service centre in Leighton Buzzard. You will join a family-run business committed to staff development and a supportive environment.

The role offers a clear path for career progression in a fast-paced workshop. Responsibilities include greeting customers, handling service bookings, liaising between customers and technicians, and ensuring smooth workflow with accurate parts and system updates.

Qualifications

• Proven experience as a Service Advisor in the motor trade.
• Excellent communication and customer service skills.
• Ability to perform effectively in a busy and sometimes high-pressure environment.
• Well-organised with strong attention to detail.

Responsibilities

• Welcome customers and manage front desk operations.
• Handle incoming calls and organise service bookings.
• Act as the key link between customers and workshop technicians.
• Liaise with customers regarding ongoing work and job progress.
• Order parts and update relevant systems accordingly.
• Coordinate schedules to ensure smooth workflow and customer satisfaction.

Skills

Customer service

Communication

Front desk management

Time management

Job description

We are seeking an experienced Service Advisor to join a reputable independent service centre located in Leighton Buzzard, Bedfordshire. Our client is committed to investing in their staff and offers a supportive working environment within a family-run business. The Service Advisor role is ideal for a skilled professional looking to develop their career in a busy, fast-paced environment.

• Salary up to £36,000 depending on experience
• Monday to Friday, 8:30am – 5:30pm
• Supportive, family-run business investing in staff development
• Opportunities for career progression within a reputable organisation

Duties:

• Welcome customers and manage front desk operations efficiently
• Handle incoming calls and organise service bookings
• Act as the key link between customers and workshop technicians
• Liaise with customers regarding ongoing work and job progress
• Order parts and update relevant systems accordingly
• Coordinate schedules to ensure smooth workflow and customer satisfaction

Requirements:

• Proven experience as a Service Advisor within the motor trade
• Excellent communication and customer service skills
• Ability to perform effectively in a busy and sometimes high-pressure environment
• Well-organised with strong attention to detail
• Capable of building rapport with customers and workshop staff alike

This Service Advisor vacancy offers the opportunity to be at the heart of a professional team where your skills will be valued. The successful Service Advisor will thrive in a dynamic environment and play a central role in maintaining high standards of customer service and workshop efficiency.