Service Advisor

Confidential; Tewkesbury; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Long-term career progression

Supportive and professional team

Permanent full‑time role

Job summary

Confidential in Tewkesbury is seeking a Service Advisor or experienced Customer Service Advisor to join a professional dealership team. You will manage customers through the service and repair journey, ensuring a positive experience from booking to vehicle collection in a busy automotive environment.

The role offers a £27,000 basic salary with £32,000 OTE and is full-time and permanent. Monday to Friday with every 4th Saturday morning work, in a supportive, professional environment with

Qualifications

• Previous experience in a Service Advisor or customer service role.
• Strong communication and interpersonal skills.
• Excellent customer service ability.
• A professional and confident approach.
• Good organisation and attention to detail.
• Ability to work effectively in a busy environment.
• Ability to build strong relationships with customers.
• A genuine interest in developing a career within automotive aftersales.

Responsibilities

• Welcoming customers and understanding their requirements.
• Booking vehicles into the workshop.
• Discussing servicing, maintenance and repair requirements.
• Preparing job cards and estimates.
• Liaising with Technicians and the workshop team.
• Keeping customers updated throughout the repair process.
• Advising customers on additional work where required.
• Managing customer queries professionally.
• Preparing vehicles for collection and explaining completed work.
• Maintaining accurate records and ensuring high customer satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Organisational skills

Job description

Service Advisor / Customer Service Advisor
Location: Tewkesbury
Salary: £27,000 Basic - £32,000 OTE
Hours: Monday-Friday, 8:00am-5:30pm + every 4th Saturday morning
Job Type: Full-Time, Permanent

Looking for your next opportunity in automotive customer service? Whether you're already an experienced Service Advisor or have a strong background in customer service and are looking to move into an automotive aftersales role, this could be an excellent opportunity to develop your career.

With a £27,000 basic salary and £32,000 OTE, you'll join a professional dealership environment where customer service, communication and organisation are key to delivering an outstanding customer experience.

What's in it for You?

• £27,000 basic salary
• £32,000 OTE
• Monday-Friday working hours
• Every 4th Saturday morning
• Full-time, permanent position
• Established dealership environment
• Opportunity to develop your automotive career
• Supportive and professional team
• Long-term career progression

The Role

As a Service Advisor / Customer Service Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from booking through to vehicle collection.

Your responsibilities will include:

• Welcoming customers and understanding their requirements
• Booking vehicles into the workshop
• Discussing servicing, maintenance and repair requirements
• Preparing job cards and estimates
• Liaising with Technicians and the workshop team
• Keeping customers updated throughout the repair process
• Advising customers on additional work where required
• Managing customer queries professionally
• Preparing vehicles for collection and explaining completed work
• Maintaining accurate records and ensuring high customer satisfaction

About You

The ideal candidate will have:

• Previous experience in a Service Advisor or customer service role
• Strong communication and interpersonal skills
• Excellent customer service ability
• A professional and confident approach
• Good organisation and attention to detail
• Ability to work effectively in a busy environment
• Ability to build strong relationships with customers
• A genuine interest in developing a career within automotive aftersales

Automotive experience is advantageous but not essential for the right customer-focused candidate.

If you're an experienced Service Advisor or a strong Customer Service Advisor looking to take the next step into automotive, this could be an excellent opportunity in Tewkesbury.