Service Advisor

Auto Skills UK; Nuneaton; On-site; GBP 27,000 - 33,000; Full time

Job summary

Auto Skills UK in Nuneaton is seeking an experienced Automotive Service Advisor to join its Aftersales team. You will be the first point of contact, coordinating workshop activity and communicating repair requirements to customers with a focus on service excellence.

The role offers a basic salary up to £30,000 with an uncapped bonus potential and an OTE of £34,000, Monday–Friday, 8:00am–5:30pm, with no weekend work. Progression opportunities exist within the dealership.

Qualifications

• Experience as Automotive Service Advisor or similar.
• Excellent communication and customer service skills.
• Ability to upsell additional services and repairs.
• Full, valid UK driving licence.

Responsibilities

• Greet customers and coordinate service activity in the Aftersales department.
• Explain repair requirements and keep customers informed of progress.
• Upsell and promote service plans, tyres and maintenance.
• Prepare job cards, process invoices and manage service records.
• Utilise Kerridge, Pinnacle or Keyloop for workshop activity.

Skills

Customer service

Communication

Upselling

Full UK driving licence

Tools

Kerridge

Pinnacle

Keyloop

Job description

AUTOMOTIVE SERVICE ADVISOR Location: Nuneaton Basic Salary: Up to £30,000 OTE: £34,000 + Uncapped Bonus Hours: Monday to Friday, 8:00am - 5:30pm Weekends: NO WEEKENDS! Job Type: Full-Time, Permanent

LOOKING FOR A SERVICE ADVISOR ROLE WITH NO WEEKENDS?

Are you an experienced Automotive Service Advisor looking for a dealership that values customer satisfaction, rewards commercial performance and offers a genuine opportunity to progress?

Our client, a leading automotive group in Nuneaton, is looking for a confident and organised Service Advisor to join its busy Aftersales department.

Offering a basic salary of up to £30,000, an OTE of £34,000 with an uncapped bonus opportunity, and a Monday-to-Friday working week, this is an excellent opportunity for an experienced Service Advisor who wants a better work-life balance without sacrificing earning potential.

If you enjoy building customer relationships, keeping a workshop running smoothly and delivering outstanding customer service, this could be the ideal next step in your automotive career.

WHAT'S IN IT FOR YOU?

• NO WEEKENDS! Enjoy every Saturday and Sunday off.
• Monday-to-Friday working hours, 8:00am - 5:30pm.
• Work within a modern, professional and busy dealership environment.
• A bonus structure rewarding customer satisfaction and additional sales performance.
• Opportunities to progress into Senior Service Advisor and Service Manager positions.
• The chance to develop your Aftersales and customer relationship management skills.

THE ROLE: AUTOMOTIVE SERVICE ADVISOR

As a Service Advisor, you will be the first point of contact for customers visiting the Aftersales department, ensuring they receive an outstanding experience from vehicle check-in through to collection.

Working closely with customers, technicians and management, you will help coordinate workshop activity, communicate repair requirements and maximise customer satisfaction.

Your responsibilities will include:

• Customer service: Welcoming customers, understanding their requirements and providing a professional, friendly service throughout their visit.
• Workshop coordination: Managing bookings and workshop loading to maintain an efficient flow of work.
• Vehicle updates: Keeping customers informed of repair progress, additional work and expected completion times.
• Technical communication: Explaining vehicle faults, recommended repairs and maintenance requirements clearly and confidently.
• Upselling and sales: Identifying appropriate opportunities for additional repairs, tyres, service plans and preventative maintenance.
• Customer authorisation: Obtaining approval for additional work and ensuring customers understand the costs involved.
• Customer satisfaction: Maintaining high CSI scores and building long-term customer relationships.
• Administration: Preparing job cards, processing invoices and maintaining accurate service records.
• Warranty and service systems: Supporting warranty claims and processing 1Link authorisations where required.
• Dealer management systems: Using systems such as Kerridge, Pinnacle or Keyloop to manage service department activity.

ABOUT YOU

To be successful in this Service Advisor role, you will need:

• Previous experience as an Automotive Service Advisor, Aftersales Advisor or Dealership Service Advisor.
• Excellent communication and customer service skills.
• The ability to manage multiple customer requirements in a busy service department.
• A confident, professional telephone manner.
• Commercial awareness and the ability to identify appropriate additional sales opportunities.
• Experience working towards customer satisfaction, upselling or departmental performance targets.
• Familiarity with dealer management systems such as Kerridge, Pinnacle or Keyloop.
• A full, valid UK driving licence.

You’ll be organised, proactive and comfortable working alongside technicians and management to deliver an efficient, customer-focused Aftersales operation.

READY FOR YOUR NEXT SERVICE ADVISOR ROLE?

If you're an experienced Automotive Service Advisor looking for a competitive salary, uncapped bonus potential and a genuine Monday-to-Friday role with NO WEEKENDS, we'd love to hear from you.

Take the next step in your automotive career and join a dealership where your customer service skills and commercial contribution can make a real difference.