Service Advisor

Octane Recruitment; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Service Advisor for a dealership in Newbury. This role offers a stable career with progression opportunities. Responsibilities include greeting customers, updating them during services, and upselling. Candidates should have prior experience in a service advisor role, excellent communication skills, and a valid UK driving licence. The company provides training and a pension scheme.

Benefits

Access to training programs

Company pension scheme

Employee discount

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers upon arrival for services.
• Book vehicles into the workshop and update customers.
• Support workshop controllers and Service Manager.
• Manage customer expectations with transparent communication.
• Upsell products and services to customers.

Skills

Customer service

Communication

Sales skills

Job description

Service Advisor

Newbury

• Hours: Monday - Friday, 1 in 4 Saturday mornings
• Salary: £30,000 + bonus
• Ref: 28908

We have a new job vacancy available for a Service Advisor in Newbury. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long‑term career filled with progression opportunities. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Duties

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after‑sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Key Requirements

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Company Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.