Service Advisor

Aston Autopark; Melton Mowbray; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Canteen

Company pension

Employee discount

On-site parking

Job summary

Aston Autopark is seeking a Service Advisor to join our busy Aftersales team. This role is available on a full-time or part-time basis, with a 6:00pm finish and a start time around 12:00pm under a flexible contract, including a 1 in 3 Saturday morning rota.

Key duties include front of house reception, booking management, invoicing, and upselling through the vehicle health check process. A strong motor trade background and IT proficiency are essential.

Qualifications

• Motor trade experience in this role or similar.
• Great organisational skills.
• Proficient in using computer systems.
• Full clean driving licence.
• Highly motivated.
• Team player.
• Communicate clearly with customers and colleagues.

Responsibilities

• Front of house reception / counter – meet and greet.
• Maintain customer service levels, meeting targets set and deadlines.
• Look after customer bookings and checking vehicles.
• Advise customers on course of action and invoice any work, whilst maximising upsell through the vehicle health check process.
• Encourage customer satisfaction via exit handover and follow-up contact.
• Prepare invoices, explain and take payments.
• Produce estimates for repair costs and times.
• Quote and sell service plans.

Skills

Motor trade experience

Great organisational skills

Proficient in using computer systems

Full clean driving licence

Highly motivated

Team player

Communicate clearly with customers and

Job description

Aston Autopark is offering a flexible opportunity for a Service Advisor to join our busy Aftersales team. This role is available on a full-time or part-time basis, with a 6:00pm finish, working alongside our existing AM and mid-afternoon team.

Working Hours

• Monday to Friday: 10:00am – 6:00pm
• Saturday: 1 in 3 rota (8:30am – 1:00pm)
• Flexible working contract available
• PM shift - typically 12:00pm – 6:00pm
• Time off in lieu available for Saturday work
• Additional hours available for holiday/absence cover and occasional AM collection & delivery duties

Job Types: Full-time, Part-time, Permanent

The successful candidate will cover the PM finish, which is 6:00pm, with a start time of 12:00pm under a flexible working contract. This will include a minimum of one Saturday morning in three; this can be more, with time taken in lieu mid-week to compensate. Additionally, extra cover hours for holidays and absence are available, along with collection and delivery hours in the AM.

About us

Aston Autopark is a family-owned and run business, established for over 36 years. We are a Vauxhall main dealer, as well as an authorised repairer for Peugeot, Citroën and Ford.

With over 200 vehicles in stock and a 3.5-acre site, we are a growing business with ambitious plans for further development. We pride ourselves on being a top-rated dealership for customer service, serving a wide surrounding area.

The Role

This is a great opportunity to become part of a great Aftersales team within a flexible working department.

Key Responsibilities:

• Front of house reception / counter – meet and greet
• Maintain customer service levels, meeting targets set and deadlines
• Look after customer bookings and checking vehicles
• Advise customers on course of action and invoice any work, whilst maximising any opportunities to upsell through the vehicle health check process
• Encourage customer satisfaction via exit handover and follow-up contact
• Prepare invoices, explain and take payments
• Produce estimates for repair costs and times
• Quote and sell service plans

Qualifications and Qualities

• Motor trade experience in this role or similar
• Great organisational skills
• Proficient in using computer systems
• Full clean driving licence
• Highly motivated
• Team player
• Communicate clearly with customers and colleagues
• Canteen
• Company pension
• On-site parking

Working Hours Monday–Friday 10.00am–6:00pm & Saturday 1 in 3 8.30am–1:00pm

Benefits Canteen. Company pension. Employee discount. On-site parking.