Service Advisor

Personnel Solutions (Midlands) Limited; Mansfield; On-site; GBP 19,000 - 32,000; Full time

Job summary

Personnel Solutions (Midlands) Limited is seeking a personable and organised Customer Service/Service Advisor to join our client, an established automotive dealership, on a full-time, permanent basis. The ideal candidate will have experience in a customer-facing environment, be friendly and possess good communication skills.

The role involves scheduling services, liaising with technicians, greeting customers, and maintaining up-to-date records, with hours 8.30am-5.30pm and one in three

Qualifications

• Experience in a customer-facing environment.
• Strong communication skills.
• Friendly and approachable.

Responsibilities

• Scheduling services and mots
• Communicating with technicians
• Greeting customers and keeping them updated
• Ensuring internal systems are kept up to date
• Providing outstanding customer service
• Identify opportunities for upselling products or services to enhance customer experience.
• Collaborate with team members to improve processes and share best practices.
• Handle complaints and provide appropriate solutions in a timely manner.
• Ensure adherence to company policies and procedures while delivering excellent service.

Skills

Customer facing

Communication skills

Friendly demeanor

Job description

Personnel Solutions is looking for a personable and organised Customer Service/Service Advisor to joining our client who is are an established Automotive dealership on a full-time, permanent basis.

The ideal candidate will be experienced within a customer-facing environment, friendly and have good communication skills.

Hours

• 8.30am-5.30pm Monday - Friday.
• 1 in 3 Saturday mornings
• Up to £32k

Responsibilities

• Scheduling services and mots
• Communicating with technicians
• Greeting customers and keeping them updated
• Ensuring internal systems are kept up to date
• Providing outstanding customer service
• Identify opportunities for upselling products or services to enhance customer experience.
• Collaborate with team members to improve processes and share best practices.
• Handle complaints and provide appropriate solutions in a timely manner.
• Ensure adherence to company policies and procedures while delivering excellent service.