Service Advisor

The Solution Automotive Limited; Cambridge; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Company pension scheme

Self-care support

24/7 access to healthcare

Referral bonus for successful hires

Training and development opportunities

Discounts on services and vehicles

Job summary

The Solution Automotive Limited in Cambridge is seeking a driven Service Advisor to join our franchised aftersales team. You will manage service appointments, communicate service needs, and uphold high standards of customer care.

The ideal candidate will have strong communication and selling skills, handle confidential information, and work to deadlines while contributing to team success through excellent customer service.

Qualifications

• Proven experience as a Service Advisor or in a similar customer-service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong selling and customer service acumen.
• Ability to work to deadlines and manage multiple priorities.
• Commitment to high standards of customer care and professional conduct.

Responsibilities

• Manage service appointments and customer inquiries, ensuring timely and accurate scheduling.
• Handle confidential customer and vehicle information with discretion.
• Communicate effectively with customers, providing clear information on service needs and recommendations.
• Assist in sales of parts, services, and vehicle-related products.
• Collaborate with service technicians and dealership staff to ensure full customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Sales

Deadline-driven

Time management

Job description

Service AdvisorFranchised Motor Dealership - Cambridge
Our client is looking for a driven, experienced Service Advisor to join their prestigious aftersales department. The ideal candidate will work to deadlines, handle sensitive and confidential information, and excel in communication and selling/customer service environments. A strong people background, drive, commitment, enthusiasm, and a willingness to contribute to the team and customers are essential.

Responsibilities

• Manage service appointments and customer inquiries, ensuring timely and accurate scheduling.
• Handle confidential customer and vehicle information with discretion.
• Communicate effectively with customers, providing clear information on service needs and recommendations.
• Assist in sales of parts, services, and vehicle-related products.
• Collaborate with service technicians and dealership staff to ensure full customer satisfaction.

Qualifications

• Proven experience as a Service Advisor or in a similar customer‑service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong selling and customer service acumen.
• Ability to work to deadlines and manage multiple priorities.
• Commitment to high standards of customer care and professional conduct.

Benefits

• Salary: Basic up to £32,000
  OTE: £40,000
• Working hours: Monday to Friday 8am – 6pm, 1 in 3 Saturdays.
• Competitive discounts on new and used cars, plus servicing offers.
• Company pension scheme.
• Mandatory self‑care support and 24/7 access to healthcare professionals.
• Referral bonus for successful hires.
• Ongoing training and development opportunities.