Automotive Service Advisor: Customer Experience & Upsell

Personnel Solutions (Midlands) Limited; Mansfield; On-site; GBP 19,000 - 32,000; Full time

Job summary

Personnel Solutions (Midlands) Limited is seeking a personable and organised Customer Service/Service Advisor to join our client, an established automotive dealership, on a full-time, permanent basis. The ideal candidate will have experience in a customer-facing environment, be friendly and possess good communication skills.

The role involves scheduling services, liaising with technicians, greeting customers, and maintaining up-to-date records, with hours 8.30am-5.30pm and one in three

Qualifications

• Experience in a customer-facing environment.
• Strong communication skills.
• Friendly and approachable.

Responsibilities

• Scheduling services and mots
• Communicating with technicians
• Greeting customers and keeping them updated
• Ensuring internal systems are kept up to date
• Providing outstanding customer service
• Identify opportunities for upselling products or services to enhance customer experience.
• Collaborate with team members to improve processes and share best practices.
• Handle complaints and provide appropriate solutions in a timely manner.
• Ensure adherence to company policies and procedures while delivering excellent service.

Skills

Customer facing

Communication skills

Friendly demeanor

Job description

Personnel Solutions (Midlands) Limited is seeking a personable and organised Customer Service/Service Advisor to join our client, an established automotive dealership, on a full-time, permanent basis. The ideal candidate will have experience in a customer-facing environment, be friendly and possess good communication skills.

The role involves scheduling services, liaising with technicians, greeting customers, and maintaining up-to-date records, with hours 8.30am-5.30pm and one in three