Service Advisor

Octane Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in London is seeking an experienced Service Advisor to join their team. You will be responsible for managing customer appointments, discussing options, and upselling services. The ideal candidate has a strong background in customer service and sales. This role offers an excellent salary, bonuses, and opportunities for career progression in a supportive environment.

Benefits

Excellent basic salary

Bonus scheme

Healthcare benefits

Car leasing schemes

Pension plan

Flexible progression opportunities

Qualifications

• Experience as an Automotive Service Advisor is essential.
• Ability to thrive under pressure and work in fast-paced environments.
• Excellent communication skills, both face-to-face and over the phone.

Responsibilities

• Taking appointments and arranging vehicle maintenance with customers.
• Discussing options available to customers according to their needs.
• Providing an honest sales experience and upselling services.

Skills

Customer service ability

Sales skills

Understanding of automotive industry

Job description

Overview

Our client, a leading car manufacturer, is looking for a Service Advisor to join their Toyota Edgware dealership. This role offers unlimited up-sell commission, a team bonus, and a guaranteed bonus while on holiday or training.

Responsibilities

• Taking appointments from our lead qualification team
• Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
• Discussing various options available to customers working within the lines of their needs and budget
• Go over repair options & costs with customers, making sure they understand what is required and why
• Speak to customers over the phone and F2F
• Work with the other Service Advisors so the customer has the best experience possible
• Giving an honest, transparent sales experience
• Meeting or exceeding targets based on sales and customer satisfaction
• Upselling additional work or service plans
• Delivering excellent service at all times making their experience enjoyable and memorable

About you

• Be an experienced Automotive Service Advisor
• Have excellent customer service ability and the desire to sell
• Interest in the Automotive industry
• Be a self motivated and driven individual
• Hold a full UK driving licence
• Thrive under pressure
• Be driven to succeed
• Work well in fast paced busy environments

About the company

• Excellent basic salary and bonus scheme
• Employee focused business
• Full training given so you can become an accredited Service Advisor
• Guaranteed average bonus based while on holiday and training
• Bonus based on sales, customer service and add-ons
• Ability to progress through internal promotion
• Excellent benefits package, including pension, healthcare, and car leasing schemes
• Flexible progression based on your career aspirations
• Manufacturer based training