Service Advisor

Jago Consultants; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established dealership in Liverpool is seeking an experienced Service Advisor to join their busy Aftersales department. Responsibilities include maximizing profitability through sales techniques, ensuring customer satisfaction, and handling service inquiries professionally. The role requires at least two years of experience and a positive, organized attitude.

Qualifications

• At least two years of previous Service Advisor Experience within a main Dealer.

Responsibilities

• Maximising service profitability through professional sales techniques.
• Ensuring customer awareness of all products and services available.
• Documenting warranty work as per manufacturer requirements.

Skills

Communication

Interpersonal skills

Negotiation

Organization

Ability to prioritize

Positive attitude

Job description

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My client is looking for an experienced Service Advisor for their busy Aftersales department in the Liverpool area.

Requirements:

• Excellent communication, interpersonal, and negotiation skills
• An ability to be highly organized and able to prioritize workloads
• A positive attitude at all times and always lead by example
• At least two years of previous Service Advisor Experience within a main Dealer.

Objectives include:

• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services, and repair works professionally
• Ensure customer awareness of all products and services available.
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
• Maintain effective liaison with sales, parts, and workshop teams.
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
• Answer customers’ questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
• Proactively contact customers to update them on the progress of work.
• Notify customers promptly of the completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

you will-

• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Ensure compliance with all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Salary-£26k-£28k basic depending on experience with OTE £36k

Working pattern-Monday to Friday 08.30-17.00 and every other sat 08.30-12.30

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