Service Advisor

Confidential; Staines-upon-Thames; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Commission for service plans (£30 per)

Career progression opportunities

Job summary

Pembrook in Staines-upon-Thames is recruiting a Service Advisor for a Monday-Friday role with a strong basic salary and attractive earning potential in a busy automotive environment.

The role offers £30,000-£34,500 basic salary plus £30 for each service plan sold, 33 days annual leave, and genuine career progression opportunities within the Aftersales team.

Qualifications

• Previous experience as an Automotive Service Advisor
• Strong customer service and communication skills
• Confidence discussing vehicle repairs and costs with customers
• Good understanding of Aftersales and workshop processes
• Ability to manage multiple customers and priorities
• A professional, organised and customer-focused approach

Responsibilities

• Manage customer bookings and vehicle drop-offs
• Liaise closely with the workshop and technicians
• Keep customers updated throughout the repair process
• Prepare job cards, estimates and invoices
• Discuss servicing, maintenance and repair requirements with customers
• Recommend additional products and service plans where appropriate
• Ensure customers receive clear, accurate and professional communication
• Build strong, long-term customer relationships
• Help deliver a consistently high level of customer service

Skills

Customer service

Communication skills

Aftersales knowledge

Time management

Sales ability

Job description

SERVICE ADVISOR

STAINES £30,000-£34,500 BASIC + £30 PER SERVICE PLAN 33 DAYS ANNUAL LEAVE MONDAY-FRIDAY CAREER PROGRESSION

A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR

Looking for a Monday-Friday Service Advisor role with a strong basic salary, additional earning potential and a great benefits package?

This Staines opportunity offers a £30,000-£34,500 basic salary, £30 for every service plan sold, 33 days annual leave and genuine opportunities to develop your career within a busy automotive environment.

THE OPPORTUNITY

You'll be joining an established Aftersales team where you'll play a key role in delivering a smooth and professional customer journey, from booking vehicles in through to completion and collection.

With Monday-Friday working, a strong benefits package and career progression available, this is a great opportunity for an experienced Service Advisor looking for their next move.

THE ROLE

• Manage customer bookings and vehicle drop-offs
• Liaise closely with the workshop and technicians
• Keep customers updated throughout the repair process
• Prepare job cards, estimates and invoices
• Discuss servicing, maintenance and repair requirements with customers
• Recommend additional products and service plans where appropriate
• Ensure customers receive clear, accurate and professional communication
• Build strong, long-term customer relationships
• Help deliver a consistently high level of customer service

WHAT WE'RE LOOKING FOR

• Previous experience as an Automotive Service Advisor
• Strong customer service and communication skills
• Confidence discussing vehicle repairs and costs with customers
• Good understanding of Aftersales and workshop processes
• Ability to manage multiple customers and priorities
• A professional, organised and customer-focused approach

It would be great if you also have:

• Main dealership experience
• Experience selling service plans or additional products
• Experience working within a busy workshop environment
• A genuine ambition to progress within Aftersales

THE PEMBROOK DIFFERENCE

At Pembrook, we keep recruitment smooth, straightforward and honest. We'll give you a clear overview of the role, package and opportunity before anything moves forward.

If your experience looks right for the role, we'll speak with you properly, understand what you're looking for and make sure the opportunity works for you before putting you forward.

INTERESTED?

If you're an experienced Service Advisor looking for a Monday-Friday opportunity in Dagenham with strong earning potential and career progression, we'd love to hear from you.