Automotive Service Advisor – Customer Care Lead

Purely Automotive Recruitment Ltd; Knutsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Purely Automotive Recruitment Ltd is seeking a Service Advisor for a client in Mobberley, Cheshire. The role focuses on delivering excellent customer care and acting as the vital link between customers and the workshop.

You will inform and consult on servicing, update customers at every stage, and liaise with technicians to ensure on-time vehicle readiness. Kerridge knowledge is advantageous, but not essential.

Qualifications

• Proven customer facing track record in automotive industry.
• Strong customer service orientation and problem solving.
• Excellent organisational and administrative skills with keen attention to detail.

Responsibilities

• Inform and consult customers on vehicle servicing and keep them updated at every stage.
• Liaise with Technicians & workshop control about vehicle statuses.
• Ensure vehicles are ready on time and manage customer expectations.
• Provide best advice on products and services to customers.

Skills

Customer facing

Problem solving

Organisation

Administrative skills

Attention to detail

Tools

Kerridge systems

Job description

Purely Automotive Recruitment Ltd is seeking a Service Advisor for a client in Mobberley, Cheshire. The role focuses on delivering excellent customer care and acting as the vital link between customers and the workshop.

You will inform and consult on servicing, update customers at every stage, and liaise with technicians to ensure on-time vehicle readiness. Kerridge knowledge is advantageous, but not essential.