Service Advisor

Perfect Placement UK Ltd; Hutton; On-site; GBP 32,000 - 39,000; Full time

Job summary

Perfect Placement UK Ltd is recruiting a Service Advisor for our client in Brentwood, Essex, to support the day-to-day running of the service department and deliver an exceptional customer experience. This role offers Monday to Friday hours, 8am to 6pm, with a competitive salary up to £35,000 depending on experience and an achievable OTE of £38,000.

You will manage customer enquiries, book vehicles, keep workshop plans accurate, provide progress updates, upsell where appropriate and help build

Qualifications

• Experience as a Service Advisor in a franchised dealer, independent or similar workshop.
• Strong customer service skills with confidence to manage expectations.
• Good organisational ability and attention to detail.
• Clear communication with technicians and management.
• Ability to upsell or recommend additional services professionally.
• Experience in service administration is essential.

Responsibilities

• Manage customer service enquiries and be main contact throughout service process.
• Book in vehicles, record requirements and plan for workshop.
• Provide updates on progress and timelines.
• Build relationships with customers to encourage repeat business and referrals.
• Ensure all documentation is completed correctly and in line with dealership standards.
• Support service department with scheduling and communication.

Skills

Customer service

Organisation

Communication

Upselling

Service administration

Team collaboration

Job description

We are recruiting for a Service Advisor to join our client's established team in Brentwood, Essex, supporting the day-to-day running of the service department while delivering an exceptional experience for every customer.

Benefits

• Competitive basic salary up to £35,000depending on experience
• Achievable OTE of £38,000
• Bonus opportunity to reward your performance
• Monday to Friday working pattern, 8am to 6pm
• Supportive working environment within a well-run service team

Duties

• Manage customer service enquiries and act as the main point of contact throughout the service process
• Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop
• Provide helpful updates on progress, timelines and any recommended work
• Build strong relationships with customers to encourage repeat business and referrals
• Ensure all documentation is completed correctly and in line with dealership standards
• Support the service department with effective scheduling and communication

Requirements

• Previous experience as a Service Advisor within a franchised dealer, independent or similar workshop setting
• Strong customer service skills with the confidence to manage expectations
• Good organisational ability and attention to detail
• Clear communication skills and the ability to work well with technicians and management
• Ability to upsell or recommend additional services in a professional and helpful manner
• Relevant experience in a service administration role is essential

If you are looking for a rewarding Service Advisor role with Monday to Friday hours and realistic earning potential, this is a great opportunity to take the next step.