Service Advisor

Perfect Placement UK Ltd

Hutton

Sur place

GBP 32 000 - 39 000

Plein temps

Il y a 3 jours
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Résumé du poste

Perfect Placement UK Ltd is recruiting a Service Advisor for our client in Brentwood, Essex, to support the day-to-day running of the service department and deliver an exceptional customer experience. This role offers Monday to Friday hours, 8am to 6pm, with a competitive salary up to £35,000 depending on experience and an achievable OTE of £38,000.

You will manage customer enquiries, book vehicles, keep workshop plans accurate, provide progress updates, upsell where appropriate and help build

Qualifications

  • Experience as a Service Advisor in a franchised dealer, independent or similar workshop.
  • Strong customer service skills with confidence to manage expectations.
  • Good organisational ability and attention to detail.
  • Clear communication with technicians and management.
  • Ability to upsell or recommend additional services professionally.
  • Experience in service administration is essential.

Responsabilités

  • Manage customer service enquiries and be main contact throughout service process.
  • Book in vehicles, record requirements and plan for workshop.
  • Provide updates on progress and timelines.
  • Build relationships with customers to encourage repeat business and referrals.
  • Ensure all documentation is completed correctly and in line with dealership standards.
  • Support service department with scheduling and communication.

Connaissances

Customer service
Organisation
Communication
Upselling
Service administration
Team collaboration

Description du poste

We are recruiting for a Service Advisor to join our client's established team in Brentwood, Essex, supporting the day-to-day running of the service department while delivering an exceptional experience for every customer.

Benefits
  • Competitive basic salary up to £35,000depending on experience
  • Achievable OTE of £38,000
  • Bonus opportunity to reward your performance
  • Monday to Friday working pattern, 8am to 6pm
  • Supportive working environment within a well-run service team
Duties
  • Manage customer service enquiries and act as the main point of contact throughout the service process
  • Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop
  • Provide helpful updates on progress, timelines and any recommended work
  • Build strong relationships with customers to encourage repeat business and referrals
  • Ensure all documentation is completed correctly and in line with dealership standards
  • Support the service department with effective scheduling and communication
Requirements
  • Previous experience as a Service Advisor within a franchised dealer, independent or similar workshop setting
  • Strong customer service skills with the confidence to manage expectations
  • Good organisational ability and attention to detail
  • Clear communication skills and the ability to work well with technicians and management
  • Ability to upsell or recommend additional services in a professional and helpful manner
  • Relevant experience in a service administration role is essential

If you are looking for a rewarding Service Advisor role with Monday to Friday hours and realistic earning potential, this is a great opportunity to take the next step.

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