Service Advisor

Perfect Placement UK Ltd; Guildford; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £38,000

Mon-Fri 8-6 with 6:30 finish

Career development

Family-oriented team

Work-life balance

Job summary

Perfect Placement UK Ltd, on behalf of a reputable family-run dealership in Guildford, is seeking a Service Advisor with automotive experience to join their friendly team. You will understand customer service needs, book workshops and coordinate with technicians to ensure smooth job completion.

The role offers a Monday to Friday schedule from 8am to 6pm (with one late finish at 6:30pm), a competitive base salary of £33,000 with an OTE up to £38,000, and clear opportunities for career development

Qualifications

• Proven experience as a Service Advisor or similar role in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to organise and prioritise workload effectively.
• Knowledge of automotive systems and workshop processes.
• Customer-focused attitude with a professional manner.
• Valid driving licence.

Responsibilities

• Assist customers by understanding their vehicle service needs and providing professional advice
• Manage workshop bookings and coordinate with technicians to ensure efficient job completion
• Upsell additional services and parts while maintaining high levels of customer satisfaction
• Process warranty claims and complete relevant administrative documentation
• Maintain accurate records of customer interactions, service history, and vehicle information
• Promote repeat business through a consultative and customer-focused approach

Skills

Customer service

Communication

Organisational skills

Vehicle knowledge

Job description

We are recruiting for a Service Advisor on behalf of a reputable, family-run dealership in Guildford. This position offers an excellentService Advisor opportunity for experienced automotive professionals to join a well-established business that values its staff and promotes a positive working environment.

Benefits:

• Competitive basic salary of £33,000, with an OTE of up to £38,000
• Monday to Friday working hours, from 8am to 6pm, with one late evening finish at 6.30pm
• Supportive, family-oriented workplace with strong team ethos
• Regular working hours to support a healthy work-life balance
• Opportunities for career development within a reputable dealership
• Stable employment in a friendly and professional setting

Duties:

• Assist customers by understanding their vehicle service needs and providing professional advice
• Manage workshop bookings and coordinate with technicians to ensure efficient job completion
• Upsell additional services and parts while maintaining high levels of customer satisfaction
• Process warranty claims and complete relevant administrative documentation
• Maintain accurate records of customer interactions, service history, and vehicle information
• Promote repeat business through a consultative and customer-focused approach

Requirements:

• Proven experience as a Service Advisor or similar role in the automotive sector
• Strong communication and interpersonal skills
• Ability to organise and prioritise workload effectively
• Knowledge of automotive systems and workshop processes
• Customer-focused attitude with a professional manner
• Valid driving licence